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Hydroxatone Review

Hydroxatone, with its strong science-based foundation and proven anti-aging ingredients should be on your “gotta have” list and is a guaranteed winner for most individuals’ skincare needs. It is available today through a limited risk-free trial offer.

hydroxatoneHydroxatone is a 4 Step skin care system that claims to ‘rejuvenate the skin through science’. Hydroxatone has been around for quite some time, has won the Beautiful Review Award for Well Respected Beauty Products, and has a decent guarantee. Will Hydroxatone live up to the hype?

Hydroxatone is available a number of different ways. You can buy each product of the 4 step system individually or all together. It seems like a lot of people really opt for the 'Hydroxatone Free Trial'. There is little risk because you don't have to dish out a bunch of money up front. Have you ever overpayed for a skincare treatment that didn't meet your expectations? That's what I thought.

Hydroxatone Ingredients

Matrixyl 3000™, a European anti-aging compound clinically shown to decrease wrinkle volume, decrease wrinkle density and decrease visual appearance of wrinkles, while increasing skin firmness, thickness and its ability to synthesize collagen

Argireline®, a unique new peptide containing Acetyl-Hexapeptide 3, which is proven to relax tension in the skin, hold in moisture, and reduce the appearance of existing wrinkles and prevent the development of new ones.

Hyaluronic Acid, which holds up to 800 times its own weight in water to protect your skin from drying out.

Hydroxatone BBB Rating

If you search the internet, you will probably find people who leave Hydroxatone reviews who have been unhappy. I don't know what to believe. I have been doing this long enought to know that other companies will come here an post comments that are mean and untrue about their competitors products. If you do this shame on you. So what should you believe about Hydroxatone? Well, first of all, Hydroxatone wouldn't have an "A Rating" with the BBB if they didn't take care of their customers. Believe what you want, but know that Hydroxatone is a good product and they take care of their customers.

Hydroxatone Conclusion

Hydroxatone contains some very good and proven wrinkle reduction ingredients. These ingredients are found in the most popular, and our highest rated wrinkle treatments. If you go to a salon, these ingredients will cost you HUNDREDS of dollars. If you go with Hydroxatone, you don't have to pay hundreds, you can opt for the free trial and if it doesn't work you can take advantage of the famous Hydroxatone 30-Day Bottom-of-the-Jar Guarantee.

Hydroxatone, with its strong science-based foundation and proven anti-aging ingredients should be on your “gotta have” list and is a guaranteed winner for most individuals’ skincare needs. It is available today through a limited risk-free trial offer.

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Comments (314)

vitamin E works just as well
I wouldn't recommend this product to anyone. They will sneakily send you two of the eye product to start, then bill your account for around $150. I am going to call to cancel the product and hope that I won't have any problems here.....if so, I will be calling the Better Business Bureau. I have not seen any results after using the product for 3 weeks.......good old sleep just does the trick for bags and dark circles. As far as wrinkles are concerned.....well I think vitamin E oil is wonderful...and cheap!!
#1 - mary - 02/07/2008 - 11:41
I agree ,,,,,but try and call and get a refund,,,,and that when the S---- hits the fan,,,,,I have the Better Businerss Bureau on speed dial over this mess.......I don't want hydro anything anymore
#2 - Donna - 02/14/2008 - 14:25
hydroxatone review
Regarding Hydroxatone. I completely agree with the above review and comments. I called on the phone to order a "sample trial" as a result of a radio ad. There was no agreement regarding acceptance of their terms, I received a bill along with the sample in the amount of $139.90 (for the "Rejuvenating Program")after shipping charge of $15.90 already charged to me. yes, they are very sneaky. I have communicated with them by Email & phone. I cancelled the orders (which I did not order) shipped back the sample today. The product does not work. Who knows if this will resolve the problem. Yes, I think the Better Business Bureau is a very reasonable answer.
#5 Phyllis-3/31/2008
#3 - Phyllis - 03/31/2008 - 18:35
I have been using Hydroxatone for 1.5 yrs, absolutely love the product line. When people call in to order, they don't have their listening ears on. 1st of all, the add says "risk free trial", not free sample. Try it for 30 days (day 1 starts the day the prod arrives,is scanned by USPS. 9.95 s&h. reasonabe & fair,considering it costs everyone $$$ to use the postal system. They send you 140$ worth of prods to try for 30 days. Results START W/I 30 DAYS, then continues to build with each week of use. HEY FOLKS, THIS IS NOT AN INSTANT CURE, THE MORE YOU USE IT, the more the results. Those wrinkles weren't developed in 1 day! You don't have to be on the auto ship program, you can buy one at a time, and call to reorder when you need it. The Better Business Bureau hasn't done anything about their terms & conditions, it is all legal,IT IS UP TO THE CONSUMER to read the fine lines, or lISTEN TO WHAT THE SALES PERSON IS ACTUALLY SAYING. All calls are recorded for safety of consumer & sales person, AND ALL SALES PEOPLE READ TERMS & CONDITIONS TO CUSTOMERS, AND MUST GET CUSTOMER APPROVAL (WHICH IS RECORDED.) Customer Service can pull up your call, let you listen to them giving your consent to the terms! SO PEOPLE, READ THE TERMS, LISTEN, LISTEN, LISTEN!

This is a great product, given away at the Tribeca/Sundance film festivals-if it wasn't a great product, this would not be given to the stars.
#4 - Claire - 07/13/2008 - 12:00
Hydroxatone AND Hydrolyze
When you call Hydroxatone or Hydrolyze, the people will explain everything to you. It is a great deal to try this for 30 days and then make a decision. I don't know of any stores out there that will let you walk out of the store with a $140.00 product to try and only when it works, do you (in good faith) come back and pay for it. I loved both of these products and my forehead and eye wrinkles were smoothing out by the 2nd week. My boyfriend even complimented my eyes and he didn't even know I was using any creams! That was a shocker! The hydrolyze was really lite for my eyes and not only took care of the dark circles around my eyes but also a little broken blood vessel on the bridge of my nose. I can't use too many products on the market because I have excema and I WILL break out if I'm not careful. When I read the ingredients I saw mostly vitamins, and extracts and MY SKIN LOVED IT!!!!! I HIGHLY recommend trying this product for a month and if you don't love it, just call them.... they are sweet!
#5 - Tracy - 07/16/2008 - 18:15
Hydroxatone Helped
I haven't used it quite a week yet, but can tell a big difference in the way my face feels. I have rosacea and am going to try it for 3 weeks at least. Found it by a magazine ad and insisted on the 30-day supply for only S&H charges, $12.95. Also ordered the undereye cream for $29.95 and haven't seen help there yet. They immediately charged by credit card with $42.90. They sent 2 jars of the face cream plus the eye cream and state that my card will be charged $69.95 on September 6 and again on October 6 for a total of $182.80. The ad said "Call today to get your supply of Hydroxatone risk free, for just a small S&H fee." That is false advertising plain & simple! Their customer service dept hours are not worker friendly (9 am to 5 pm EST, Mon-Fri) but I am determined to have my order handled as the ad stated! I was badgered by the sales guy but made it clear what I wanted. From other postings, it sounds like I'm going to experience an unpleasant ordeal!
#6 - Rosy - 08/09/2008 - 23:34
#7 - GAYLE HOWARD - 09/12/2008 - 16:25
I ordered this product and canceled it within the 30 day requirement cause it was crap. However, this company gave my banking information to 2 different companies, American Leisure club and Easy saver who debited my account twice a month for $16.95. Luckily, I check my bank statements and they did this for 2 months until I called and threatened them that I would contact our state attorney if they tried it again. They did give me a refund but the more important point is that Hydroxatone illegally gave out my banking information. I still plan on initiating legal action. Oh... and now when you call Hydroxatone there is never a customer service rep to help you. They tell you to leave a message and they don't call back!
#8 - Sherrry - 12/04/2008 - 13:43
i almost got suckered--heard great radio commercial with free trial offer. called & woman was trying to sell me stretch mark creme! i said i thought it was wrinkle creme. she then turned some pages & said "oh im sorry--you want the hydroxitone--hold on please while i look that one up!"
when she began her spiel, i asked her how it worked & she said her "friends" love it. She kept asking me for my address & credit card #. thank God i was on the computer looking up these reviews at the same time. I told her i'd call back but she wanted to know what i had expected from this call. I said "A FREE sample of your miracle cream!!" I'm not giving u my credit card # for a "FREE" sample! As she continued---i hung up!
#9 - keli - 12/05/2008 - 23:15
I ordered this product after hearing the radio commercial. I asked many question about how this program works. One question about what if Im not happy with the product. What happens. I was told just to all the 1800 number to cancel. Their responce was to send the remaining product and I would not be billed for a supposidly "free trial" product. I said that this wasnt explained when I ordered the product! He said I received the terms in black and white when I received the product. This of course would be changing the terms after the original agreement had been made. This company/scam office has no moral business practices. PLease feel free to contact me for a class action law suite. jpinnix at hot male.
#10 - Jody Pinnix - 12/30/2008 - 16:21
Sorry but i must say that the product doe's work and very well at that. You must not think it is going to work asap. It really takes a month or so and then you see beautiful results rapidly. People are so impatient anymore they all want the quick fix. This product is great. I am a two year customer and will be for as long as they have it out on the market.
#11 - kim peurasaari - 01/03/2009 - 21:37
Hydroxatone AM/PM Cream
I am a 50 year old "sun goddess" with very bad damage to my skin. I received this product approximately 2 weeks ago and have already noticed a difference in my face and I'm even still tanning in a tanning bed twice a week. Those who say it does not work have not given it a chance. Everyone's skin is different and reacts in different ways. I'm sold on this product and will use it as long as I see a difference in my skin. Don't let bad reviews make your decision on trying this wonderful product. I wasn't wild about the auto ship program and called to have my name taken off and was told I wasn't even on it. This way, I can order the product as I need it. What could be better than that?
#12 - #23 Connie - 1/29/2009 1:18 p.m. - 01/29/2009 - 13:23
Well, I am not sure what everyone is talking about. I started using Hydroxatone and noticed a positive difference in my skin in just two days. I am in my 50's and will admit that I have been blessed with good skin and most tell me I do not look my age but much younger, but I did not have any bad side effects and my skin is very soft after using it. I have not called customer service and did not try to stop auto ship or get my money back so I cant comment on that, but I do plan to call them to change how often I get it from every 60 days to 120 days so I will let you know how that goes. So far, I do not see what all the negative comments are all about. We will see.
#13 - Sue - 02/01/2009 - 12:56
:-)I have been plagued with very dark undereye circles since childhood and nothing has worked to relieve them - I even had blepharoplasty(eyelid job)because the doctor said the circles were shadows from fat pads under my eyes. I ordered Hydrolyze about a month ago and have noticed that the circles are less pronounced and concealer will cover them now. The skin under my eyes is smoother and no longer has that crepe paper texture that comes with being 50-ish. My friends say I look rested and happy. I will continue using the product because so far it has delivered what it said it would and the results for this product and every product on the market in this category are cumulative. Regarding the claims above, the sales rep was very clear on the phone about what they were offering and the terms and conditions were very clearly explained. Listen, listen, listen, girls. If you don't understand, ask questions until you do. Nothing is free and nothing is immediate. Your expectations are unrealistic.
#14 - Cindy - 02/16/2009 - 09:03
first of all its a risk free trial. not a free sample or a free trial size. they send you the supply it try it if you like it then keep it if not send it back. they read you terms and agreements. you agreed. listen closer next time. and as far as american lesiure and easy saver. you had to comfirm sending that to you too. i believe by entering your phone number in. if u didnt want that then you should have not confirmed it and said yes........ just listen. the products worth a try.
#15 - kevin - 02/18/2009 - 20:32
Hydrolyze and Hydroxotone Cleanser
I ordered the Hydrolyze from a radio ad on the well-known WBBM Chicago news station. I have dark circles under my eyes and my concealer was not covering them enough, which made me embarrassed. I decided to try the cream, (3 jars were sent), along with a cleanser and some pad things in a jar. I can't figure out how to use the pads (or what they do), but I really like the cleanser ( I think it is called a "milk cleanser"...). I have noticed a change in my undereye dark circles and have gone around and around deciding if I want to return the creams due to the high price, or keep them because I think it works. I suppose my thought was whether I had given them enough time. At this point, I called today to cancel the autoship, and asked about purchasing the cleanser which the salesman said was 25% off (would be about $30 + s/h). I decided I already threw enough money in that one bucket so declined. My question now is why is there a different phone number each time I hear an ad on the radio??
#16 - Debby - 02/19/2009 - 15:53
I am 27 and got the product for dark circles. I have been using it for several months holding on to the hope that it will work and so far it hasn't. I might as well have thrown my money in the trash!
#17 - Leigh - 02/26/2009 - 13:48
hydroxatone, hydrolyze, celtrixa
listen listen listen, the risk free trial is first of all, a period of time, your sent 2 jars, as described in the order conformation and are billed for them in 2 seperate payments. on the invoice that you get it says your total, this is when most peoples heads explode. if you were smart, which most calling in are not, then you would use a prepaid debit card which is like a credit card/gift card. smarten up and listen and regarding easy saver and american leisure, thats your own fault, before that can be added to the order you have to give 2 verbal conformations and then type in your last 4 digits of your phone number. all calls by the way are recorded for quality assurance and are listened to live.
#18 - b - 03/19/2009 - 16:55
I am so sorry that I allowed myself to be taken by this loser business. I am so afraid that I am not going to be able to stop the money from coming out of my credit card. I have sent two emails in the past week (since making the mistake of ordering with my credit card) voicing my discontent in receiving 2 jars when all I wanted was the 30 day trial. I asked for a manager to call me immediatley, and have received nothing but emails from their "customer service" completely disregarding my issues. We need to stop these criminals from ripping us off, we don't need this during the economy hardship we are all going through.
#19 - Patti - 04/14/2009 - 00:34
I too could not resist the radio ad and ordered the product. The sales person did explain the whole deal with the auto ship and risk free trial. I figured I'd try it if there was no risk-the price was a little hard to take though. I have to say, the stuff worked! It took about 1.5mos. I actually had someone ask me if I had "work done" to my face. I used all the cream and sent it back and got a full refund-only because I could not afford it. BUT, I am going to try it again, being in a better financial position! I had no problems with the return, refund, etc. Not sure what you all are talking about! Just be sure to save EVERYTHING if you plan on returning it. And do it in the required amount of time.
#20 - Sue - 04/20/2009 - 20:29
:-P Let's get serious. If this product does what they say, they wouldn't need to sell it this way. It would be in stores across the country. These 30 day risk free trial are always bogus. NEVER NEVER NEVER fall for this one.
#21 - PJ - 05/04/2009 - 19:44
Thanks all, I almost bought into it until coming here. I've been using Reviva, ALA, Vita C Ester Cream, and wanted to check out other products. I do like Reviva, it's cheap, and works really good. No, I don't have anything to do with it, I just really like it. I don't know about dark circles, but it works great with wrinkles, esp around the mouth & eyes. My dark circles started to disappear when I did the Gerson Therapy, but it's a very involved therapy and not many people would do the protocol. Sometimes dark circles are caused by heavy metals. Get bloodwork or a hair analysis done by a naturopath.
#22 - Chris - 05/12/2009 - 17:41
I have ordered Hydroxatone and I am thrillled only about having used it for a week.... for a year I have been using Strivectin which I love..and thought I give this product a try... after one week only.. my skin feels tighter.. I am 43 and still have hardly any lines.. love this product.
#23 - MG - 43 - 05/23/2009 - 16:40
I received the 3 step system and I love the product my skin is beautiful, just maybe it is too late to repair the damage or just maybe it only work on beautiful black women beautiful smooth black skin !!!!!!!!!!!!:-)
#24 - gloria davis - 05/28/2009 - 09:48
I love it it works for me! woo hoo
#25 - mike - 05/29/2009 - 14:51
HYDROXATONE does not work nor can you get your money back. I have called for over two weeks before I got through to talk to a service rep about returnning it. Then was put on hold for another tweny min. Finally I was given a RA. Sent in the product, got a refund, and then I screwed up and did not save my reciept... two months later I get charged again on my credit card. When I called the same can't get through. Called the CC and they ask for proof of return. Bam.I am out, Do NOT DEAL WITH THIS COMPANY!!! They will keep your money. :-(
#26 - Mike - 06/07/2009 - 17:30
Soooo glad I checked these reviews before jumping into the lake of no return! Thanks, gals, for your honesty and sharing your experiences with this product and this company. So sorry though that you went through it all. I will not be trying it.
#27 - 'BB - 06/10/2009 - 01:38
Hydroxotone black circle and puffy under the eyes remover.
Have used this product along with the vitamins. I have a thirty day supply of vitamns at: 29.95 and Walt sent me two dark circles under the eyes creme. Don't send me any more of the vitamins and I'm sending back one of the jars of eye creme. At: 69.95. I am paying for only one eye creme and one order of vitamins. Don't send me any more. Your product does not live up to your claims. Most products I've used in the past shows some signs of doing something. But your product does't. The claim is to remove darkcircles from around the eyes and puffiness from under the eyes. I've used these produts for over weeks. Send NO More.
#28 - Susie A. Young - 06/12/2009 - 08:26
I actually got a hold of customer service...what a great far!! Just keep calling to reach them, redial. I have bought many of these products over the years and I have lost a lot of money. From V. Principle to C. Crawford products. That Guthie-Ranker is a pain in my keester. Some may work and others may not. I have not found one yet. Trial and error is your best bet. I hope it works. I do not work for these people but if you approach them decently they will do the same. GOOD LUCK TO ALL OF YOU! Stay out of the SUN!
#29 - Suz G - 07/08/2009 - 19:05
I heard about the "free" offer on TV, called the number, and was informed I would only be charged for "shipping", so my Credit Card info would be needed, which I supplied. I, then, was informed that from then on, after the initial "free" offer, my credit card would automatically be billed $69.95 each month. This was conducted automatically without a person interviewing me. At every automatic question, I kept repeating "no", "no". I felt wary of the whole transaction, but had to wait to receive the product. It arrived today, with a bill for $139.90, shipping $6.95, Order total $146.85, Amount Paid $6.95. Any pea-brain could ascertain, they were charging me for all except that shipping charge. I called my Credit Card Co, to close my account, but they told me if I even closed out my account, this company could continue to bill my credit card (which I had closed out) because I automatically gave them permission to keep charging me when I released my information to them. My only recourse is to phone them as soon as possible, and send an Email immediately, keeping copies, return the product per their protocol. Then when they bill the credit card again, after the $6.95 initial charge, I am to contact the credit card company and protest the charge, so they can take care of any disputed charges. Wow!! All of that to try to ease a few wrinkles. Hope this may help some other poor sucker.
#30 - Wilma Brown - 07/10/2009 - 22:52
everyone here saying it works are employees and or people getting paid at home to compliment this product. as our grandma\'s and moms always said \'\' if it sounds to good to be true yada yada yadaaa! most commercials do this free crap, a friend just ordered the \'\'loose belly fat or money back product\'\' that also was crap . now she is even having money back problems. its a game they play and even if they return your money to the bank account, it takes months!!!!!! who needs there money back in months, we know the economy \'\'\'\'\' we need it now\'\' so please woman, just do as that other girl said and use vitamin e and other home remedies. lets face it, be all we can and lets grow older with class and still look good. if someone really found a cream this cheap to make us look 20 years younger, we would be paying 5,000 a bottle... THINK ABOUT IT!!! rEGINA IN AUSTIN, TEXAS
#31 - - 07/11/2009 - 17:47
I just got off the phone with the rep who said that I missed the 30 day trial period and that I could not return the product for a full refund. She said I could get a store credit. She said that's how other stores work. I told her that I knew of no reputible stores that would not allow a full refund for products for which I was displeased. Shame on you Hydroxytone... shame :-(
#32 - Kristen - 07/13/2009 - 11:06
While this is not the exact same product as described above, I strongly suspect they are all the same.

First clue: Hydro which means water. But, plain water is better for my skin than this concoction.

I went through much of the same rigamole as described by others. The only thing they did do was credit my card for the pills which they sent in spite of my stating that because of other medicications I must take, I simply do not take anything in pill form unless prescribed by a doctor. I clearly stated this in the initial phone conversation. The phone number was in my cell phone. When later I tried the number, all I ever got was a recorded message.

Instead of all the b & M ing we are doing, why not threaten en masse to boycott all advertized products carried on all radio stations who carry advertizing for these \\\"hydro-crooks.\\\"

Speaking of Hydro-- waterboarding for these people would be a fitting consequence for their deeds ...... a delightful touch of irony

#33 - Victoria R Woods - 07/13/2009 - 23:21
:-I tried for 2 weeks to get ahold of someone in the customer service dept. Anyone! Always a recording stating that "the person you wish to speak to is not available, leave a message" It came to the day before they would be charging my account, still no progress, nothing, even on line I could'nt find customer service.. so I call my bank in a panic, so they cancelled my debit card, thank god.. I hope this is the end of Hydroxatone.. I am going to send back the product, because I am not a thieve like them, I also plan an calling the Better Buisness Bureau in the A.M.
#34 - Donna Parich - 07/15/2009 - 22:02
hydroxatone wrinkle cream
i tried the wrinkle cream faithfully and no results,i had called them and was told to use it a little longer ,i did for another week and called back and was told that my time frame was already up and had been charged to my credit card..i am furious,they sent me a catalogue to get another item for free of charge,but i dont trust these people any more i have contacted the atty.general of new jersey about the problem..
#35 - ann ramos - 07/29/2009 - 13:53
eye cream
:-D I Love the eye cream. I noticed results after only a few days. It lessened the appearence of my fine lines. The fine lines are still there however they are lighter. Nothing other than surgery or BOTOX will get rid of them completely. Its all about realistic expectations. It's not a "magic" cream. However it does improve fine lines. I plan on continuing it's use.
#36 - Sarah - 08/01/2009 - 09:54
I am an esthetician and I know theres no miracle out there. Any actual professional knows this and you DO NOT have to pay hundreds of dollars for a good product, that should be your red flag right there. Lots of Water, good diet and not a expensive night cream/sunblock daycream will give you just as good of results, unless you opt for botox or actually peels and surgery. Your actual miracle would be sunblock its the best thing you can do for your skin.
#37 - Claudia - 08/06/2009 - 06:03
Yeah, to all you people bad- mouthing the product, you're all idiots. Notice you all complain about being charged, but either you haven't returned the products like the trial program TELLS YOU TO, or you didn't ensure you would be taken off the program. You're all so stupid. The products work.
#38 - gunz - 08/07/2009 - 22:21
I actually really liked this product...infact my wrinkles are worse after I stopped using it! I went back to using Oil of Olay because consumer reports rated it number 1 but it does not work like this product~ now I've been calling to try and get more product and they dont anwser...on hold forever! But i did LOVE this product and would buy it again...if they ever answer their phone!!!
#39 - Holly Hahn - 09/01/2009 - 20:09
Well i heard the ad on the radio, and since I have now turned 30, I am trying to take better care of my body and my skin especially since I had skin cancer a while back, be careful people of indoor tanning beds, I used to love them until I got cancer, its much more of a risk than you think.

Anyways, I figured I would try it, I dont have many probs with my skin, but I want to keep the elasticity good (which you can do by drinking lots of water), but want to also help the lines that are getting worse around my eyes and forehead.

I will come back after a month or so of using the product and do a better review. Devan
#40 - devan - 09/17/2009 - 12:17
This product was awful. It actually made my eyes look worse, not better. The skin under my eyes turned red and was itchy. I\'m going back to Avon and Lancome products. However, canceling the trial offer of hydroxatone wasn\'t a problem. I emailed customer support to say that I wanted to cancel and received a return email a few hours later with my cancellation number and the address to send the unused portion. They gave me a deadline date when the unused portion had to be returned and warned that if it wasn\'t returned by that date, I would be charged. So far so good.
#41 - Connie in New York - 09/18/2009 - 12:20
This product is JUNK--you need only to hear the ingredients (and I made them read the ingredients aloud 3 times) to hear it is basically oil and water. Save your money. Also--NO REPUTABLE company would have to have a direct-market company to sell their product if it was any good. I do, however, LOVE the fact that some of the employees are posting anonymously here to say "it's a great product"--I especially loved review # 51 from "gunz" who obviously is angry at all the bad reviews. Sorry.
#42 - Vanessa - 09/26/2009 - 00:32
I ordered this product after seeing thier TV ad. I then went on line and reviewed the comments left by other persons. I called Hydroxatone to cancel (not more than 12 hours from when I placed the order) and was told it was shipped already. The person I spoke with told me that the product already shipped. I was told to mark the package return to sender. I told the person I was speaking to that the website said they would not refund any money on orders marked return to sender. THe person gave me a RMA number and said to open the package and place the RMA number in the package and send it back. I of course cannot mark the package return to sender due to the package being opened, I called my bank and they stated that 12.90 cents was pending and it will take a week for the bank to process the pending transaction and at that time I may call in with the transaction number and place a dispute. I will see what happens in a week or two. I should have my free sample by the end of the week and if I recieve more shipments I will not open these untill I can evaluate the product. I may have better results than most as I do have a expensive home electronic skin machine with many features that are proffesional grade (micro peel etc). I really do need a good moisturizer but I might throw in some AHA 10% into the mix for a boost.
SOp at this time I can not complain...however this may change. I am a guy who wants to improve my skin appearance since I am recently single......
#43 - Steve S - 09/28/2009 - 10:46
Though I'm sure this works great for some skin types, it didn't for me. I tried the product and within a couple of weeks I had broken out severely
with acne. I'm 40. I don't have acne, nor have I ever had sensitive skin. After a
visit to the doctor, he told me to stop using hydroxatone immediately.
After I stopped, it cleared up and I am fine. I called to have them stop the automatic
shipments. The girl was rude and refused to give me a refund for my unused containers. I couldn't even talk to a manager. They said someone would call me back within the next 24 hours.
They do not stand by their product. They love you when you want to buy it, but stand by if you have an allergic reaction. Hopefully the manager will be more professional than customer service was. I will never buy anything from them again.
Buyer beware.
#44 - Diane - 09/29/2009 - 15:06
BUYER BEWARE READ THE FINE PRINT****$6.95 for a trial size (2 jars) I failed to read the fine print after 30 days my account was charged for $69.95 and then in another 30 days it was charged again the same amount that supposedly for the 2nd jar that came in the order. I cancelled a second shipment after once again my account was now charged $6.95 again. Please read the fine print, this produce does not work I too went back to Lancome seeing great improvement, in my skin texture.
#45 - Kathy in Chicago - 10/01/2009 - 15:47
Personally, I love the product. I understood the terms they read to me and even tho i could not keep it as desired after losing my job, i still enjoyed my 30 day trial and saw a definite change in my skin. i thought it was awfully nice that the company allows us to try before we decide to buy.
#46 - Carin in New York - 10/01/2009 - 18:16
The following was copied and pasted from the Hydroxatone website regarding the Risk Free Trial. . .

The Hydroxatone™ Risk Free Trial Program is Simple:

We'll send you 2 jars of Hydroxatone® AM/PM Rejuvenation Treatment to try Risk for 30 days (a $160 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed two equal payments $69.95, the first payment 30 day after you receive the shipment and the final 30 days later. To ensure you do not run out of Hydroxatone® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club. Your credit card will be automatically billed shipping and handling for each new shipment plus $69.95 every 30 days. All NJ residents will be subject to state sales tax.

Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment. If you are not completely satisfied, return the EMPTY containers of Hydroxatone® AM/PM Rejuvenating Cream within 30 days for a full refund of the product cost less the shipping and handling fee. As a member of our beauty program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!!! Please note: The Risk Free is for first time customers only. Please contact customer service should you have any questions, @ 800-672-2259.
#47 - JB - 10/02/2009 - 14:52
I responded to an ad from a television commercial. I recieved two jars of day and night cream and a small bottle of toner for $6.95 shipping and handling.
I used the products for three weeks with no avail. I called to cancel my membership on week three. I was never given return directions. Ten days later, they debited $69.95 from my credit card. I was never disclosed the ,"true" details of the membership.
To make a long story short, I called the bank for which I have my account and had a three-way conversation with a customer service represenative today. I finally recieved proper return instructions and promptly returned the products at the post office.
We shall see how long it takes to process my refund. I'm not really counting on it, however, it would be really cool to get $70.00 railed back as a credit.
I cancelled my card and will recieve a new one in 5-7 days. Every situation is different, however, I find this company's sales tactics to be very misleading and " Dirtbaggish".
#48 - Carrie Ann in Palm Harbor Florida - 10/05/2009 - 16:11
Terrible stuff. Gave me an allergy to my eyes. I had a terrible time with their customer service department too. They told me I sent it to the wrong address, when in fact that was their return address. They told me I should have called the Customer Service Department first for directions on how to return the product. Every time I called the number was busy, except for today, Saturday, when I actually got to talk to a live person. I have cancelled my credit card, as I was under the impression they were to send me a 30-day free trial offer, and if I wasn't satisfied to return the product. I returned the product via UPS, and apparently they wanted me to return via USPS. (United States Postal Service. I do not trust this outfit at all and should never have given them my credit card number for shipping charges, when my invoice came in my 3 month supply (that they added to my "order" came out to $209.85, a big rip-off. I will never deal with this outfit again, and if I have any more problems I will go to my Attorney General's office.
#49 - mimi - 10/10/2009 - 16:25
Hydroxatone Stretch Mark Cream
I would agree with everyone that are talking about scams. I called regarding the radio ad and everything was automated. After about a week, I called to see where my product was, because I had not received anything. The rep on the phone told that my credit card was declined for $126.95 and that my billing was on hold. I told her that is was not suppose to be charged that, it was only suppose to be charged for $6.95 s/h. She apologized, of course and asked me if I wanted to still order I told her no, because of the misrepresentation and to cancel the order, she said the order was cancelled, because my credit card was decline. The tone of her voice was sarcastic as if it was my fault the charge didn't go through even though I expressed to her that I wasn't suppose to be charged that much anyway. I also reminded her that she stated that my billing was placed on hold and I wanted it cancelled. She said it was.

So I hung up and of course called again to speak with a different rep, due to the attitude she gave me, sometimes these reps don't do their job. I got another rep who once again tried to sell me the product. I told him that I wanted to make sure that I wasn't billed at a later time and the product shipped to me. He said it wasn't going to be and then telling me that was a black man and he assumed by my voice that I was a black woman, the product really works and I should try the 30 day trial and if the product doesn't work then all I have to do is call him back, send back the product and get my money back. I asked him why would I purchase a product to go through all that when I was just offered $6.95 s/h only and it was a 30 day trial? Also, why would I trust you when you automation tried to charge me $126.95 after stating that it was only going to charge me $6.95. I told him that if I was to purchase this product in the future I would check it out online and I've been living with stretch marks for 7 years now and it has not put a strain on any of my relationships and I could live with it a little longer until I find something.

I didn't get a very good goodbye.
#50 - Kelli - 10/12/2009 - 04:45
;-) Thanks to all of you who wrote your complaints about the product and company behind it. You really saved med from making a huge mistake!
#51 - paladinette - 10/12/2009 - 06:21
Hydroxatone AM/PM
;-)I'm 58 years old and I have used AM/PM for 8 Months. My skin looks like I'm in my 30's. All my friends think and ask me, if I've had something done to my face, like a face lift.
It's fantastic and I will keep using it!
Sandy D.
#52 - Sandy D. - 10/12/2009 - 17:57
All of those that are just "ga ga" over this product most certainly sound like they work for the company or asked someone to write something...just to scripted! The product sucks, the customer service isn't even that etc. I went down to Walmart and got me L'Oreal skin care products with a bunch of coupons from the Sunday paper and the stuff is awesome.......heard the same about Oil of Olay from you don't need to go for scam crap like this. Took me forever to get my money back, had to dispute through my credit card company, what a waste of time!
If it's such a great product it should be available in the stores as far as I am concerned!1
#53 - Stacey - 10/13/2009 - 07:00
Hi guys, :)
I don not work for hydroxitone:)), or hydraxytone, I must say, I was pleasantly surprised, the leve of moisture and softness delivered is fanamenal, I tried the lancome versions, oil of alay and such purchased avon you name it...they were all very irritaking to me...just unpleasant, oily or something, I kept reaplying the am/pm restore cream, because it feels soo good!, I am a new user I will get back to you later, so far+. By the way I called to cancel it anyway within time frame, you know it is expansive and its true the commercial doesn't even mention just how expensive!!!, I got bill for a nice guy on the phone true story, :))) really, he reduced it to 100:)) am am a happy camper, plus the 3 jars I got are to keep and he sent me cleanser for free as well. No complains so far, will watch my credit card cause you guys scared me:)) p.s ordered it becase I have ugly under eye cirkles on otherwise nice youthful 34 year old face:( :)) good luck all of you!
#54 - Michaela - 10/13/2009 - 23:22
Hydroxatone Line
:-o I am so surprised of all these crazy comments on the cream that Ive learned to love and been using for the past 2 years mind you I'm 65. As a matter a fact all of my friends use it too. I had to write and defend what I believe. Ive reduced my wrinkles and intend to be a life time customer. Its very possible that these customers have not used the cream or the line for the time they were supposed to. After 2 months i started to see the cream work on my skin. Yes don't get me wrong I was a little sceptical on using it for more then the 30 trial but went for it. Why not spend a little on my skin when it will hurt my pocket more to go under the knife.

For all you new mature customers don't listen to these incompetent people who don't know how to follow directions. I have never been charged without knowing what day they will be billing me don't know what they're talking about. My customer service representative takes care of me also they're always having discounts. It never hurts to ask. As a matter a fact my customer service representative told me that the whole Hydroxatone line will be in the stores of Sephora Yes!!! Sephora. Why would they be in Sephora if it wasn't a good product?? On another note Try the product. These people obviously have nothing to do but try to get something for free and try to scam this company by canceling they're card they should be reported to the better customer bureau. Thank you for reading

~ A Happy Customer Mercedes B
#55 - Mercedes in Arizona - 10/17/2009 - 10:20
>-( Listen up! Alright. I got the free sample. 7.95$ shipping. Read the package you get. It does not say it contains, Matrixyl 3000, Matrixy, Argireline, and Hyaluronic acid in the ingredients section. Just through their ad. This stuff does not work. It only works tempolary.

Now it does say, if you read, Active Ingredients: Octinoxate 7.5%, Octocrylene 4.5%, and Oxybenzone 3.5% and if you look up each active ingredient they are found in sunscreens??? Let's let you be the judge.
#56 - DLo101 - 10/18/2009 - 01:14
first off anyone who is bad mouthing this company obviously cant hear or read. it is a 30 day risk free trial. not a "sample" you would know this if u listened. when u sign up for the 30 day trial you get sent the full treatment. you can try it for 30 days and as long as u call customer service within your trial period and cancel and send the products back you will not be billed. when u order this product you are read the terms and conditions which state this and you must agree to them before they are sent. all the calls are recorded. can you walk into Sephora or a dept store and get a product without paying for it just cuz u want to try it?? no. this company lets u try your product before you buy it. nowhere does it state a free sample. the terms and conditions and the cost of the product are stated before they are sent to you during the initial order and are also printed on your invoice. obviously the people complaining cannot or do not read there invoices. no one gives away free products and every person that ordered this product were made aware of the charges if they say they were not they are lieing because every call is recorded. as far as customer service is concerned, i have called this company many times. it is a huge company and has alot of calls everyday. if you dont get through immediately on their line you can leave a message and someone will call you back within 2 hours. i have been ordering from this company for years and everytime i call they offer me discounts and complimentary products with my order. the people saying bad things about this company are ignorant because they claim they were never told that they would have to pay for the product. bullsh*t you must agree to it during the initial order call and it is given to u in writing when u recieve the product. dont bad mouth a legit company because u cant read or hear. customer service gives you there name and ext everytime you call so that you can contact that person back directly for future. this company is legit and has won awards for their products. the real scam artists are the people who order a product and dont want to pay for it even after the company has let them try it out for 30 days. if you want to return the product you can within thirty days and u will not be charged for it even if u used a whole jar of it.
#57 - Educated Consumer - 10/22/2009 - 20:12
Any company that offers a \"free trial\" (and yes Claire, a free trial is a free sample. can explain how they are different?) then charges you if you cancel, is a rip off. Any person on this posting who mentions the price is a paid shill. Wise up people...don\'t fall for these snake oil salesmen. If you want to see results...BOTOX AND FILLERS IS WHAT YOU NEED!!! Don\'t mess with creams. If you\'re using botox and fillers, exfoliating and moisturizing is all you will need.
#58 - Vixen Fox - 10/24/2009 - 01:59
HIdroxatone-Under Eye
Please DO NOT BUY any Hydrolize- Hydroxatone product. This is a NIGHTMARE.I hope everybody can read this before trying to buy it.
I was supposed to receive a free trial product for paying only $12.95 shipping fee. But almost a month after when I received the package. It included 3 products and an invoiced for $222. When I tried to call them, they pretended not to hear anything. You need a RMA number to return it that they have to give you by phone, so please if you bought it and want to return it please keep calling them from a different phone number that they have registered. Be sure you ship it with a DELIVERY CONFIRMATION, otherwise, they will always say that they didn't receive the product.
#59 - Rose - 11/02/2009 - 12:40
Wanted to ask connie in New York-- which email did you send that to? I just got my shipment and I want to cancel but noone will answer the phone!!
#60 - Amy - 11/05/2009 - 17:20
Absolutely the worst thing to do is order this product. Not only does the product sold by a company that markets a product that doesn't work, the company signs you up for additional products and services that you will not want and you will be charged without notification. These charges to my bank account caused me to bounce two checks, overdraft my bank account, and cause many headaches. Headaches are the most common side effect of the product. Never make the mistake of calling these people or ordering their product online. It will result the afformention 8 other products and services and charges to your account to which you have no prior indication of it being charged to your account. Go to a determitologist, they will give you something that works without the headache side affects.
#61 - Gary Copeland - 11/08/2009 - 15:16
You will loose your money and keep your wrinkles!!!
>-( I used the stuff once and my face was raw...gasoline would have been cheaper, I cant beelieve nobody is doing anything about these people getting rich on this scam!!!! They send you the stuff and return it or not YOUR ACCOUNT WILL BE BILLED!!!! Shame on you! I will call and trash you to everyone who will listen....Karma is a Bitch!
#62 - Belinda in New York - 11/09/2009 - 01:26
#63 - BRIGHTEYES69 - 11/10/2009 - 10:41
Thank you- sorry!
My Mom received a flyer and thought that it was a "free" offer of course. I'm so sorry for all of your situations, but I really appreciate everyone getting on here to help others out and warn them about this company. We will not order it now and hope everything works out with the refunds for all!
#64 - Linda - 11/12/2009 - 17:05
The jar probably cost more than the product sent to customers like me. The radio commercial indicating "my wife looks 10 years younger" should be outlawed. This is nothing but a SCAM and American women are falling for it. This is a joke and the powers to be need to be notified so this can be stopped. We all need to receive a refund!!!! :-(
#65 - marsha - 11/16/2009 - 07:07
hydroxatone am/pm cream
A few things - it doesn't work as well as "No. 7" found in Target stores or good old, plain olive oil (to quote an old Dippity Do commercial "a little dab'll do you"). I did side by side comparisons on my weeks off. Second thing is there is an odor to it. Not distinctly unpleasant or foul, just not pleasant. My husband noticed and asked if I were putting something new on my face. Said it had a "funny" smell. It does. Not bad, just not pleasant. I like being close to my husband. Enough said. By the way, I thought I was buying a jar and got sent multiple jars and billed $139.90 plus shipping for a total of 152.85! Buyer beware. I have cancelled my order. I used the phone contact and was on hold for 11 minutes waiting for an operator. I have his name and a cancellation number with the assurance that once I pay my final payment on the above balance ($69 plus) the account would be closed. We'll see.
#66 - Irene McDaniel - 11/18/2009 - 11:31
hydroxatone crap!
This has to be the worst product around. It dried out my face and made my eyes water terribly!! Then they had the nerve to still bill my account even after I cancelled. They NEVER said the unused portion had to be returned or you would be billed. Everyone should contact the Better Business Bureau, their local newspaper, any radio station it is advertised on and tell EVERYONE you know about how horrible their business practices are. I am fighting the charge!:-P
#67 - Susan in Virginia - 11/19/2009 - 17:45
Hey gals, if you are worried about getting trapped in this company's billing nightmare but want to try the product, search the web and buy it somewhere else. I just saw it on Amazon for half the price!!! Other web businesses carry it, too. I may try it sometime--but I won't order it directly from the company so I won't have to go through a cancellation nightmare. Shop around.
#68 - Lisa - 11/20/2009 - 22:23
B-) its really funny to hear all of this. the confirmation is read so clearly to you when you call up, and you are given other options that don't involve auto-shipments or delayed billing. you are calling for a "RISK FREE TRIAL" lets break that down. RISK FREE - meaning free of risk, meaning your money is not a risk, you are in control . nothing about never paying for it. TRIAL- a period of time in which you get to try something. so try something for a period of time to see how it works for you and if you don't like it your money is not at risk, you may get it back or never pay for it.
my mother has been using hydroxatone and hydrolyze and looks great and she absolutely loves it.
i guess ignorance leads to anger
#69 - anon - 11/21/2009 - 07:36
:-P I ordered this product 9/23/2009.My credit card was charged $6.95 on this day(as I found out on my statement).Today is 11/22/09 and I have not received any product and my credit card has been charged again,this time $69.95 in October,though I have not received anything from the company.I have telephoned several times,but all I could do was leave a voicemail-that has gone unanswered.Today I informed my credit card company of this transaction by telephone.When does someone answer the telephone? After the wait and charges without receiving the product,I shrug at the thought of trying Hydroxatone if and when it arrives. JES
#70 - J.E.Stokes - 11/22/2009 - 14:38
Hydroxatone to rid of wrinkles
Thank you for the warnings. I was about to try, but I always check on internet before I order anything and I NEVER GIVE MY CREDIT CARD NUMBER OVER THE PHONE, regardless of who wants it. I have used olive oil on my face for years and am very happy with it... it is not the olive oil one uses in cooking.:-)
#71 - Helen in NH- 11/28/09 - 11/28/2009 - 17:03
Was supposed to try for 30 days. Paid $12.99 S/H. Received 3 jars, was supposed to return 2 unopened for refund. Called to cancel. Was told I would have to return all 3 jars for refund, not giving any clarification that key word was "Jar". Need to pay to have tracking number to confirm they received the returned product. So I told them they would get the 2 unopened and the 1 opened one, to which was agreed. They also pressured me into trying trial of supersaver card for 30 days. Would not take NO for an answer. I finally agreed, but cancelled right away. Now I have to PAY to send the 3 jars back and not be charged the over $200. Sorry I did this....
#72 - Marilu - 12/01/2009 - 09:57
You need to return the JAR that you used for the trial, even if it is empty. They say you have to return all 3 jars (2 unopened) for the refund, but they say in a way that makes you think you have to pay for the trial jar. Very sneaky.
#73 - Lee - 12/01/2009 - 10:10
:-D Listen you don't have to go through the company and have the hassel of dealing with the salesman go to ebay the products are much cheaper.
#74 - wanda - 12/05/2009 - 11:34
Wow! Thank you, folks, for warning the rest of us! The magazine ad looks so good, but I'm glad I looked for reviews before ordering. Needless to say, I won't be. Guess I'll just keep doing what I'm doing. I moisturize, of course, then I apply Max Factor Pan-Stik as a foundation. This doesn't do much for the wrinkles, but it's great for some old pockmarks left over from my teens. I actually fill in these enlarged pores with the makeup, using a fingernail as a trowel -- it works! When that's all done, I apply a light topcoat of CoverGirl's CG Smoothers, and my skin looks pretty good, and not overly made up. Of course I was hoping this so-called "wrinkle-filler" would do the rest, but I guess it won't. Oh, and by the way, the magazine ad says it works INSTANTLY, not GRADUALLY, as the product's defenders are saying. OF COURSE THEY'RE SHILLS! So thanks again, and good luck to y'all.
#75 - Carrie - 12/05/2009 - 22:19
Hydroxatone & Hydrolyze
You people absoloulty crack me up, i happen to work for the company. We hae to , by law, read over a confirmation which explains terms & agreements of the RISK FREE trial before ever processing your cards. If you actually payed attention to the radio ad's it never mentions a free sample (which wouldnt work obvously if you used a sample that lasted only a number of days), its a risk free trial, try to educate yourself and stop expecting a handout.
#76 - Ashley - 12/08/2009 - 06:20
>-( I'm not really reviewing the cream since once I learned of the outrageous billing methods, I called IMMEDIATELY to inform them that the 2 jars would be shipped back to them in the identical fashion they sent it - RETURN TO SENDER. I used a Sharpie to clearly mark the package w/the reference number as customer service instructed. Just as all previous duped customers, 'Hydrolyze' still charged me 69.95 and claimed they never recieved the return. Luckily, I got the same CSR I'd spoken to 6 weeks earlier and she remebered me. She told me I should see the money back in my account in 2-3 days and canceled the account. We'll see -- thought it had BEEN cancelled! HERE'S THE REAL TREAT: I've been getting debited for 4 different 'memberships' I've never even heard of at 19.95 each since June 5th! I've been unemployed since January so this not only bilked me of over 500 dollars but several NSF fees as well. I've been on the phone for HOURS today w/these companies. I'm convinced all 5 businesses are in the same office because their customer service phone promts/procedures are IDENTICAL! Each argued that because I accepted a 50 dollar Wal Mart gift card - which I NEVER, EVER saw - when I 'purchased' hydroxatone, the company hydrolyze automatically enrolled me in the 'benefical' member programs. All this for what was supposed to be a lousy sample! HA - Dr. Oz is warning about this very operation as I type.
#77 - Jennifer - 12/08/2009 - 16:29
hello all! I've enjoyed nearly all the posts. Especially from #'s 19&56. 19 nailed it! 56 was hilarious and true, as were most of the others. I haven't tried this product only because of the commercial's weird selling tactic of GIVING the product away to celebs. I'm like most of you and continue the seach of a great anti-aging product. Only problem is everytime I find one I like, it's discontinued after a year or two. Bummer. The latest I've been using is called " Merlot" and sold at Walgreen's. So far so good with great ingredients and sold at a reasonable price (under $25). BTW, I've only been using the night cream and I haven't had any typical flakiness, for this time of year. Also, I'm in no way affiliated with this product, although as I read what I have typed, I do probably sound like salesperson.
I just appreciate all the input from everyone and thought I'd give my 2 cents. Good luck everyone. There is something out there for every age and skin type. Heck, you might find something under $10!
#78 - JESS - 12/10/2009 - 00:59
Yikes! Sounds like there are a lot of unsatisfied customers... look how many of you have tried to return the product with a whole bunch of trouble. Thanks for the head's up, I won't waste my time or money. To those of you who have been ripped off, take solace. This company will be bankrupt very soon if they keep up this poor customer service. Then all the employee defenders who call you customers "stupid" will be out of a job.
#79 - Chris - 12/13/2009 - 21:14
I am now committed that I will NEVER buy another product without getting reviews from customers on line. Thank you all for marching this fight! You saved me a bunch of money! Looks like Oil of Olay is where I'll stay!
#80 - julie harper - 12/14/2009 - 09:17
I have been using this product for a year and 3 months and it has worked wonders. I'm sorry your experiences weren't as productive.
#81 - Brenda - 12/16/2009 - 15:32
I also wanted to thank everyone (except for the oh so obvious company trolls) for taking their time to write a review. I was thinking about buying, you saved me some money and a lot of stress. Sending some good karma your way!
#82 - Eve - 12/18/2009 - 20:50
Hydrolyze Undereye Cream
Ok, so, the product in itself is not aweful. I've seen minor improvments in my undereye discoloration. HOWEVER, I sent the product back TWO monthes ago and just realised they have been CHARGING ME THE WHOLE TIME! I called yesterday and although I have the delivery confirmation and everything, they say the package was not received and are refusing to give me my money back... all $160! These people are sneaky and deceptive, do NOT deal with them!
#83 - Ashley - 12/21/2009 - 08:32
I also called for the free trial and they sent me 3 jars of the creme! I keep seeing in the reviews that two jars were sent. I sell Avon and their products work better for half the price. In the first place they say if after 30 days you don't like the product, send it back, but if you use it for the full 30 days they are going to bill you for all three jars. Luckily I called before the 30 days were up. But, they gave me a return code and I misplaced it. They said I had until Dec. 23 to return it. I thought that meant it had to be postmarked by that date. I searched for my return code and then got busy and forgot about it but on the 23rd I remembered it had to be sent back and I called them. They said it had to have reached them by the 23rd, not postmarked the 23rd. I asked to speak to a supervisor and they said there was no supervisor to talk to. I said why not? He said there just wasn't one and I can call back and talk to any rep. and they will all tell me the same thing. I got upset and told him he cannot take that money out of my account, I don't have the money. The total to be taken from my account would be $220 but if I agreed to a discount, they would only take out $139. What could I do? I agreed to the discount and I\'m sure it\'s going to be my downfall. Now they have proof that I agreed to it but I\'d much rather pay $139 than $220 if I have to pay it. I also will be reporting them to the BBB and trying to dispute the charge on my credit card:-(
#84 - Carolyn C. - 12/23/2009 - 21:56
Hydrolize for EYes
This company is bogus! I just received a Reminder Notice for a product I did not order or receive. What I did receive was a free trial offer product. The product did not work. I contacted the company at that time advising them of the same. I also indicated that I would be happy to return the product if Hydroxatone would pay for the return postage. I advised that I had already paid $6.95 in shipping charges for a product which did not work as promised and was not interested in paying again to return it. What followed was a rather comical series of emails from their customer service repeating itself in total – telling me that they were always interested in why a customer had chosen not to buy the products and would give me a discount on further orders. Each time I responded that I did not like the product and had believed the advertisement that what I had received was totally free. In addition I informed the credit card to which they had charged a future shipment that charge was not authorized and that no charges were to be taken from their company. In fact I then cancelled the credit card.
#85 - CWMorrison - 12/23/2009 - 22:47
Hydroxatone Scam
I too have used the product and it is CRAP! I called got a number, added the number to the box and shipped it back. 5 months later I get a bill for 139.90, I called and spoke to the idiot on the phone, told them that I had sent the product back to the address that was on there website. They never received the package and are now demanding there money. I explained to them that the product never worked for me, I returned it within the alloted time, and they still went ahead a charged me for the product. Thank God they never got my money, since somebody stole my wallet, I had to get a new card. Now they are demanding there money. I really think they have my package, and they just want some money. They will never get it from me. Better Buisness Bureau will be hearing from me!!!
#86 - Richard - 12/30/2009 - 13:50
I too heard the free offer on the radio and ordered. I then read the reviews on this site and realized I probably made a mistake. I called one day later to cancel my order and had no problems. The gentleman on the phone did try to talk me out of the cancellation, however he promptly cancelled and even sent me an email confirming the cancellation with no charges whatsoever to my Credit Card.;-)
#87 - ron - 12/31/2009 - 12:20
My brother was really confused about this product and not in good health. He thought it was just a trial and like everyone gave his credit card number and as of this date has been billed $1,200.00. He does not have the money for this, our mom is in a nursing home, etc. I called to telll the company for him that he had two packages that had not been opened but since it was over 30 days they would not take it back. I have no idea how long they take money out of your account and my brother is so confused about it that its a sad situation. No one told him he would get anything other than the trial sample. If I had know about this earlier, maybe I could have done more but just found out. He gave them his debit card and said today they would not bill him for anything else. I really don't know about that. I think a trip to the bank is necessary. This is a lot of money that he does not have. I emailed the place and they did not answer me. These people could not be Christians or they would not treat people like they do. I would not be able to sleep at night. They are all a bunch of jerks with no love for others. I feel sorry for all of the people that trusted these crazy people.
#88 - Henry in S C - 01/04/2010 - 19:47
AM/PM Rejuvenating Treatment Program
I fell for the radio ad, stating that for a s/h fee of $7.95 I could receive my "free" trial. When I received the package, there were THREE (not ONE) jars of the cream (minus the "bonus" toner which was promised when I ordered!). Also included in the packing slip was an invoice for a total of $217.80! Somehow all you folks who got this rip-off cream @ $130 were blessed! When I called to complain about this charge I was told that at the very end of the computerized order scheme, I was told this would be the charge (NOT!) - I said "this is fraudulent" and was given a lecture about their being a multi-million dollar company, and how could they possibly stay in business if they committed fraud? (well, how I ask?). I was also told that the promotion yesterday was only $130 (not the $209.85 billed), so I just called and said "if I keep all 3 jars, will you credit the $209.85 and only charge me $130, and CANCEL all future orders - they reluctantly agreed. I will try it for a while and see if there are any positive results; I will also hold my breath to see if they credit back the $209.85 and stop future orders. otherwise, I am joining the Better Business Bureau team and filing an official complaint!
#89 - Corinne - 01/08/2010 - 15:00
:oops::-( After reading these reviews I feel that this is a bad bad company selling a product that doesn't work..and SCAMING PEOPLE!! I will not waste my money to buy this product in fear that even tho I cancel in time, I will still be charged until they decide to refund my money back. IF THEY DO THAT!! The commercial says nothing about receiving 3(jars). Nor does it mention the price of the product($70). Shame on this company for bad business tactics!!!!!!

#90 - - 01/09/2010 - 06:20
LOL I just ordered this free trial and upon looking it up, I found this page FULL of reviews of people warning me of scams. xD I kinda figured it was a scam, most radio/tv commercials are. Once it arrives in the mail, i'll empty everything into my own containers and return it that same day. Lets see them try to bill me... I'll keep all receipts and packages just incase. TY all for the warnings. BTW if you call your bank and tell them there's an unauthorized charge on your card, they can return your money, remove the charge, and go after the company! I did that a while back with another scam. Also paypal has a new (free) card you can use as a credit/debit card. Paypal seriously will fight for you, I HIGHLY recommend getting a paypal card and using for seemly scammy deals such as this one.
#91 - Adam - 01/09/2010 - 20:40
Hydroxatone - hydrolize for eyes
This product did not work as advertised. I was quite disappointed and was not surprised to read that the company gives a discount on orders in return for positive testimonial. I have had fruitless correspondence with the company and finally decided to pay the invoice/collection notice just to stop the process. I have tried many different products and this one did perform in such a way as to warrant the price.
#92 - CWMorrison - 01/11/2010 - 19:35
Hydroxatone all the people saying you have to give it time to work...if it takes two months to notice results, then the trial should last two months.
It's obvious this company is like so many others; taking advantage of people by making things NOT SIMPLE and STRAIGHTFORWARD.
1. Give people time to see if it works
2. Answer your effing phones
3. Return money promptly
#93 - Raven - 01/11/2010 - 23:42
hydroxatone rejuvanating treatment
HORRIBLE SCAM!!!!! MY mom just came and told that her account is over drawn and there are charges that she does not recognize. I checked on the account and found out that there were charges over and over again by this scamming product. Please please watch out! Yes better business bureau is my next step too. Thank you for those who wrote reviews cause it helped me to verify the conclusion that I came to. Oh! I am so disgusted.
#94 - - 01/12/2010 - 22:50
I tried the Hydroxatone free trial and canceled with no problem. If people have a problem it is because "THEY DO NOT LISTEN AND/OR DO NOT COMPREHEND." A free trial period is not as someone else said a "free sample." At the end of any advertised "free trial" you will be enrolled in an automatic supply program. Cancel before the trial period always or pay the price. I ran into actual scams on the Internet. This isn't anywhere near some of the things I've run into like enrolling a person into 3 different product lines where the cancellation times were all different, and all the phone numbers to all 3 products were different! I think that was for some sort of diet tea. This is a straight up free trial period. Cancel before the period ends.

BTW, I canceled my free trial about a year ago, and have tried many products at great expense since. I'm looking to buy Hydroxatone again. It worked. Like someone said, the results start showing over a period of time. I started to lose a very deep frown line in my forehead and stopped using Hydroxatone. Nothing has worked on that deep wrinkle since.

No I don't work for Hydroxatone. I canceled the first time because it was expensive and I figured something else as expensive would work just as well--wrong! This stuff seems to work from layers deep to the outside so it takes time. I didn't start to see a difference for a month.
#95 - Valeria - 01/14/2010 - 12:18
Please don't get fooled!!!!!! Try using a egg white mask....Here's the recipe:
1.Take one egg
2.Break it.
3.Separate out the yoke (this you can mush into your hair for a nice conditioner if you're planning on hopping in the shower to wash off your mask—but be sure the water's not too hot—or you'll be picking scrambled eggs out of your hair!).
4.Tie your hair back fro your face so it doesn't get stuck in the egg.
5.Pat the egg white onto a clean face avoiding your eyes and mouth.
6.Let it dry—about 10 minutes for it to dry tight.
7.Rinse off with lukewarm water.
8.Let your face air dry (you don't want to disturb what experts call the 'mantle' as this actually protects your skin from further breakouts).
I suggest this weekly, or even twice a week if skin is feeling oily or upset. It works wonders for tween and teen skin or oily combination skin.
CONS: The egg white foam is kinda messy. (So have a towel)
:)It makes your face feel really tight which some would consider good. The tight feeling continues even after it's been washed off.
#96 - Valerie - 01/14/2010 - 16:08
After calling on this product and found out what the terms were (free trial) etc etcpay a small shipping charge. I decided not to place the order and canceled what I had given them. Today my banlk account was charged $69.96 for the product I never received.

What a scam. Now I will have to call them to refund my charge for a product I never received. Looks like mai; fraud to me.

#97 - Richard Hose - 01/25/2010 - 02:16
>-(Like many of the other reviewers, I to was ripped off by this company. The product is over priced and ineffective. I agree that this is a scam. When I called them and tried to get my money back all they did iis to try and sell me more of this junk but at a greater discount. Even then it was still overpriced. No wonder they can afford to spend so much money on advertising to suck more folks in. This stuff is almost as expensive as GOLD! But without the benefit>:-P
#98 - Jerry & Sue - 01/26/2010 - 15:51
will be sending the product back
#99 - Dorothy Guest - 01/26/2010 - 20:23
Thanks for the reviews . . . . almost felt for this one, the magazine and TV ads can fool anyone. Also beware of Youthlogy the under eye miracle, it is hell to get your money back. I am surpised this companies can continue to advertise false promises without regulation. These reviews really help.:-[]
#100 - natasha hinsky - 01/30/2010 - 15:44
hydroxatone am pm
this is just another middle of the road cream. after using for 1 month, it actually has had a bad effect on my skin. allergeric?
#101 - Nancy Kiger - 02/02/2010 - 08:24
hydroxatone - THANKS TO ALL OF YOU!
I got a mailer about this "trial offer" yesterday, but as always, decided to read some reviews of the stuff and feedback - Thanks to all you good people here, I threw the mailer away! I've been using the new Loreal Skin Geneses day lotion and day/night creme, and it's been working great for me the last 2 weeks. And, I bought it in a drugstore, kept the receipt and packaging just in case. Needless to say, I love the stuff and both only cost me a total of 35.00! I suggest giving it a try.
#102 - c.m. - 02/02/2010 - 10:58
I purchased this product during the trial period to try. Their commercials are very inticing. I received the trial jar and then called to cancel as I DID NOT like the product. I continued to recieve and return for 2 more months. (another 3 calls to cancel) They continued to bill me for the product for another 3 months but sent me nothing. I called them and my credit card to cancel again and again. Still more charges with no merchandise. I had to resort to changing my credit card number in order to get it to stop. This is one underhanded organization.
#103 - Kathy Deese - 02/04/2010 - 10:18
I had good results with the product..but the billing process is rediculous..I sent back the 2 empty bottles before the 30 days.I had the ups tracking info that someone on their end had signed for my package.It was received 3 day before the 30 days. Then 2 weeks later my cc was billed about 130.00. I called to ask why and they told me they never received my shipment. I double checked the shipping address with custome service,,I advised ups said the returned pkg was sined for by a robert m. I offered to fax the paperwork. They told me they did not have a robert in the shipping dept..They would NOT refund my money..I suppose the game is that the shipping dept tells their people to sine for packages with a fake name..So..i paid my cc with that charge and said oh well, i guess i will pay for what I got....I told the girl that I didnt want anymore shipments,please cancel any future orders that they might send..she gave me a cnx number..Well one month later i get a 180.00 charge on the same cc. I called them again, and they stated that they never received any call from me to cancel. I said I have a cnx number..get this one..she told me.."we dont give cnxl numbers" I then asked her when was the product shipped..she couldnt find any why was i billed? She didnt know..She told me she would credit my card...i took her name and id refund two weeks no refund three weeks no refund...four weeks..guess what! no refund.. and billed 180.00 again..After contacting the atty generals office in my state...and the cc. company..I finally
received a credit 7 months later! :-(
#104 - Ann - 02/08/2010 - 14:54
this is a very expensive moisturizer,nothing more! i've used it for 2 months.i'm taking my lumps( a)- because they make it difficult to get a refund,(b)- the people who answer the phone are clueless and don't give a damn...that ignorance just wears me out,and(c)- it'll teach me a lesson.i will warn you though- do the math,the" free trial"will cost you- they tell you it's the shipping you are paying for but only to get your card # so when you don't send it back within the 30 days, they can charge you.however,you are supposed to try it for atleast 3 weeks, the week to 10 days it takes to actually get it,oh and be leary of the shipping,if you've read the other reviews you will notice the many differences in that cost.sorry ladies...i really was hoping for better results! beware!!!!
#105 - fran - 02/12/2010 - 18:16
It's interesting to read how many people are dissatisfied with this product. I love it. Been using it for about 5 months now and intend to keep using it. It's the only moisturizer I need. I live in New England and the winter's are very dry. I have not had one flake of skin on my face since I've been using this product. My skin is plump and soft. I find that most women want immediate results. Skin problems arise after years of damage and with aging, how can someone expect that the problem will be resolved overnight?
The only negative thing I found was that they offer to provide a free product in exchange for a review of Hydroxatone.
#106 - Kathy - 02/13/2010 - 13:05
l order this product after hearing on the radio.
Hesitated when the rep asked for credit card info for shipping charge
Received the product very quick, very efficient, with 3 jars in the package.
Thought that\'s a lot to use in a 30 days. So, l opened 1 jar, tried for about a week, didn\'t see any difference but giving me some rash. So l quit using it. but decided to keep it and pay the $69 to avoid future returned and not returned kind of dispute.
Then l called 2/14/10 after receiving my credit statement and to cancel future order.
That\'s when l was told that l owe them almost another $140 for the 2nd and 3rd jars. and l have passed the 30 day return period. The rep offered me \"special deal of the day\" that l can pay $99 if l pay in full.
l should\'ve checked this complaint site earlier than today.
Anyone can tell me what to do now?
Are there a class law suit that l can join?
What a scam!
#107 - cindy - 02/15/2010 - 09:35
Hydroxatone AM/PM Rejuvenating Treatment
I started using Hydroxatone AM/PM Rejuvenating Treatment in December which was six weeks ago. I live in Chicago, Il where the winter weather really takes it's toll on your skin. I'm 63 years old and have tried many facial creams over the years. I am truly amazed at the results from Hydroxatone. The skin on my face feels so hydrated--and it stays that way all day. I've noticed that my skin looks so much smoother and has more life to it. I'm so grateful for discovering this product. Thank you, Hydroxatone!
Gunny Linder
#108 - Gunny Linder - 02/17/2010 - 11:37
Hydroxatone Hydrolyze Under Eye Treatment
I can't believe what I'm reading from some folks! I, too, saw the TV commercial and, against my better judgement, I ordered the eye cream. I have so many anti-wrinkle products that never really worked that I thought the only thing I could do would be to get a face lift (which I can't afford). I tried the under eye cream and also put it on my "laugh lines" and my forehead. Much to my amazement this stuff really works! Even my dentist noticed it. It took about a month before I could really see the difference but I'm sold on this product. I DO NOT work for the company. I'm a school teacher, age 59+. I'm about to order more of the under eye cream. I use it twice a day and liberally apply it. By the way, one of the ingredients is Hexapeptide-8. Peptide is considered one of the few things that actually reduces the appearance of wrinkles. I could have bought more expensive stuff in Macy's or Lord and Taylor, but this cream works so well, I'm sticking with it. I've used other creams, vitamin E, other moisturizing creams and oils, nothing worked. I will continue to use this product as long as it continues to work.
#109 - Patricia B. - 02/17/2010 - 13:30
listennn everyone!!!! DOOO not order any of these productsss. I just ordered a product and they already shipped out another product that i never asked for nd took out the money from my account. I am very angry with Hydroxatone. The best way to cancell everything is by sending everything bck. Do not even dare to try the Product because it is not even worth it. ALL THEY DO IS TAKE UR $$$ ND THEY KEEP ON.
Step 1: cancell ur credit card (speak to ur bank about what happen)
step2: call nd returnn* within the 30 days risk* free trial w.e. u bought nd w.e. else they gave you. nd call up hydroxatone nd tell them that nd get all of information as possible that u need to do this) dnt ever buy things that u know nothing about !!
#110 - samantha elizabeth - 02/25/2010 - 20:15
;-) Thanks to everyone who wrote the reviews, I was able to avoid the trouble. I was just about to order free trial sample until I read the reviews. Sincere "sorry" to everyone who had to deal with hydroatone. They seem awful and hope they get what they deserve, big lawsuit!!!!!!!!!
#111 - spark - 02/25/2010 - 22:42


#112 - LOLA - 02/26/2010 - 21:23
I am so grateful for the people who posted. I am convinced that this product is PURE GARBAGE and all the people who say it isn't, are employees of Hydroxashit. I certainly will not waste my time or money with this scam.
Thanks again.
#113 - Ike Khan - 02/28/2010 - 12:24
#114 - PATRICE - 03/01/2010 - 15:58
Hydroxatone AM/PM
I usually search these things before buying, but for some reason I didn't with this one or I wouldn't have made the darned call.

The product itself is O.K., but the fact that I have been trying for DAYS to get a hold of the company and nobody is answering is just WRONG!

I thought I was getting one jar, with an offer to 'join' or cancel ... but knew something was very wrong when there were 4 jars. Usually, if a product is good, you give the consumer less, not MORE, so that they will NEED to come back to you and join.

If I do not get results in another phone call tomorrow morning I am calling the BBB to see what they have on file and any recourse they can offer ... then calling my credit card company and telling them this company stole my card number and is now racking-up charges on it and to halt any/all charges from them or I am canceling the credit card account.

This is bait and switch. My mother is a telemarketer and said it's completely wrong.
#115 - Maggie - 03/01/2010 - 21:23
I just sent this email to the company, I wish I had read all of the comments above prior to giving out my credit card number!!!
I recently took advantage of your 30 day “free” trial of hydroxatone. I was very disturbed (after staying on the automated line for almost 20 minutes to say “NO” to all future commitments, deals, discounts etc) to have received not a 30 day free trial, but a 3 month supply with billing dates of April, May and June for over $200.00!
I have tried your customer service line 3 times now, just to be put on hold again for 9 minutes the first time with no answer, the second time I was not given an option to hold but told there was no one available and to leave a message (which I did and asked for a return call-that was this morning-no call) and put on hold 18 minutes the third time and told there was no one available, but to leave a message (which I did asking for a return call again) All of these calls were within the “customer service” time quoted on the phone of 9 to 9 EST.
Needless to say, I do not want a 3 month supply, I’m not sure I want a 30 day “free” trial at this point. I have contacted my credit card company to flag your charges and will be contacting the attorney generals office to file a complaint.
I would appreciate a call or email from someone authorized to provide me with what ever I need to return the unauthorized product (without charge or shipping!)
#116 - wendy b - 03/02/2010 - 22:16
Hydoxotone and Hydrolyze
OMG!! I allso did a dumb thing received my products yesterday and found this website today and freaked out,I called and cancelled and have till March 18 to return the products,also called my bank and cvancelled my check card and they are issueing me a new one in 7 days but the bank told me that if you signed an agreement they can still get your money but no other companies can.I deid this once before heh I thoughjht i would learn by that time. well i don't even want to e this product a try now that i recieved to jars in one box and 2 jars in anotheer box and invoices for 139.00 each which is close to 300.00 dollars!! omg i am so dumb for 55 i have victoria principles line as well and i like their producwts only 30.00 a mth,I really got scared when i read everyones reviews I will head for the post officve tomorrow asap hope i don't have nightmares>-(
#117 - Rtia - 03/04/2010 - 16:00
Hydroxatone and Hydrolyze
OK for got to tell you what i think of this products,in my 55 years never had a product or products burn and irritate my skin like their products,hehe i open the eye cream jar and half of it spilled out nasty so watery and to beat it all they didn't even warn you to bee careful when you open it andyone else had that happenj? hey should i empty the jars and save it for later before i maiil it to them:-D why not you pay for shipping to receive and shipping to send back what a bunch of bastardes
#118 - Rita - 03/04/2010 - 16:08
I have been using Hydroxatone for 8 months. As soon as i rec'd my first shipment, I called and told them I did not want the auto ship (this was all explained in the paperwork that came with the product). I would re-order as I needed. They said no problem and I was never shipped or billed again. I have re-ordered twice (over the phone) and was very clear that I was not to be put on an auto ship. I never was. I am 57 and have had very nice results. Seems like the women who like the product are in their 40's or older. I did not require a refund so I cannot comment on that experience.
Being taken off the initial auto ship was a breeeze.B-)
#119 - Donna - 03/06/2010 - 10:13
Yes, Claire (and her various pseudonymes) does work for this company. Google and you will see she is burning up the internet defending this Scam organization.
What hogwash. Do you honestly think that it is a coincidence that the majority of people HAVE sent the product back before the 30 days are up...yet the company claims they never received it? Seriously. What are the chances? If it walks like a duck...

I also find the "review" in which the person claims to have sun damage yet continues to visit a tanning bed twice a week amusing. And on top of that you're supposedly using this AMAZING skin cream that 90% agree is terrible! Sure...
#120 - Right right - 03/07/2010 - 01:38
Hydroxatone AM/PM Treatment
I read that one person suggested purchasing this product on ebay for a cheaper price. Beware the company pulls the listings off ebay even after the products are paid for. I tried to sell 3 jars on ebay and they were pulled the first time because they claimed copyright infringements. I listed it again stating "factory sealed Jar" and just a photo and it was pulled again because the company claimed it was counterfeit, even though the description stated "factory sealed container" which by the way they were. When I called ebay for the second time they told me the company didn't have to explain themselves. I called Hydroxatone and they first told me I could sell it then on subsequent phone calls, after the product was pulled, they said I could not. The only people that can sell the product are authorized distributers. One day they have authorized distributers, the next day they don't. Go figure! The hydroxatone company pulls some listings and others they don't. They claim they don't give anyone permission to sell on ebay although alot of lisings say they have permission. So if you buy it off ebay, BEWARE!, you could pay for it and never get the product. Hopefully, you have an honest seller. Thanks! -(:-(
#121 - Frustrated - 03/08/2010 - 11:13
I was actually considering this until I came here, and now I can forget it. The unscrupulous business practices of this company would make me run the other way even if the product did apparently work. What I really love (not!) is the company's employees coming in here anonymously, like people can't tell who they are. And they call those they scammed idiots? I can imagine what they're thinking when you actually call and order their garbage.
#122 - Gina R - 03/10/2010 - 11:40



#123 - Liz - 03/12/2010 - 13:03
This product line is BULLSHIT!!!!! I am steaming mad right now that I fell for it and was forced to pay for two of the three bottles (a discount according to customer service) because I was past the 30 day guarantee! Not to mention I was being charged $2.00 a month via Hydroxatone (some shit I didn't even ask for) for some fucking catalog that will allow me to pick another beauty product for free!

Arrrgghhh!!!!! Never again! If there ever is a class action suit of some sort please let me know...this is a bullshit scam!
#124 - Mia - 03/12/2010 - 15:51
Hi! I have read every post and I do not take what I have read lightly. Howver, I just purchased the Hydroxotone product for $139.00 where I will receive 3 jars plus a tone enhancer. I have battled with terrible skin problems for over 2 years now. I am an African American woman who has always had beautiful skin. Due to a product I used \"Ambi\" I suffered from omnicosis, which is a skin disease that causes the skin to become blackened. I started off using an Aloe Vera plant which the gel of it was applied after I put regular toothpaste on my face and left it on for 3 days straight. Burnt like hell but the amount of skin that came off was scary. i have been using Oil of Olay products which I adore, and magic (no witchcraft) has a wonderful product that has helped to lightened my skin as well (Beau Oxi-White).

what I am hoping to achieve from this product is a chance to see fine lines under my eyes disappear. Before I found what would work for me (dermatolgoists prescribed medication that made the issue worse) I would rub my skin very hard in an effort to get that black stuff off. As a result, I have fine lines and what I consider wrinkles under my eyes (we are never to rub the eye area harshly because it causes wrinkles). I am hoping this product will work for me. Actually, I had to break my skin or open my pores up with toothpaste before applying those products in order for them to get down into the skin and work faster and more effectively. I know most skin care products say do not apply to broken skin but the only way I could get the products to work for me without taking forever was to break it.

I am hoping by opening my pores before using Hydroxotone, it will help the product get in and do the job! My fingers are crossed as I am dying to be the beautiful woman I used to be before this nightmare. I am 39 years old and still sexy! I have a 23 year old fiance who actually fell in love with me before the mishap with my skin so he has stuck by my side (Thank God). I just continue to camouflage the remainder of the product until it is completely better!

Pray for me guys!
#125 - Education - 03/13/2010 - 13:02
none yet
I think that on 2-23-10 or 3-3-10 I orderes Hydroxatone and told Angelo,custmer ser. rep. that Iwanted ONLY Htdroxatone,while he kepted pushing other products This order # was 124449, Today I recived a pkg. from your office and thinking that it was what I ordered Hydroxatone,just to find out some pills,
daily Essentials that I did not order and was charged for S&H. on Dr. orders I'm not to take any over the counter medications that Dr has not recomend a lot of problems with my stomach. What do you advice me to do with them? DO NOT SEND ANY MORE MERCHADISE THAT , I HAVE NOT ORDER. , as you will not be able to charge them. Do reply.
#126 - Carmen Johnson - 03/15/2010 - 22:19
I just ordered the product last week and I only sent for the free sample I received three jars of the face cream and a wrinkle filler and was charged $259.00!!!! I am calling customer service today to cancel this product and hopefully ship this back and receive a refund. BEWARE OF THIS SCAMMMMMM!!!!!!!!!!
#127 - Prissy512 - 03/16/2010 - 11:50
I am so glad that I read the reviews first before even attempting to purchase this product. There are so many products out on the market that claim to be the next thing to the fountain of youth. There are other products out on the market that do many of the same things that this product claims for half the price and without being scammed into needing your credit card number. Personally, I believe that how your skin ages, depends on your genes, years of sun damage, smoking, alcohol consumption and nutrition. There are alph hydroxy's out there on the market, that give great results, without having to put yourself through payment plans via credit card!
#128 - Renee - 03/17/2010 - 08:34
I don't understand how these people remain in business. This is rediculous. These people use false advertisement to get customers and your credit card information and then they lie to you over the phone when you try to cancel. They try to make you beleive that you are crazy when you tell them that you called for a free sample. Their customer services is horrible. The man hung up in my face. >-(
#129 - Terry O'Neal - 03/20/2010 - 14:17
hydroxatone cream
I was told that it was a 60 day free trail and if the items did not work there would be no charge. I spoke with a with a representative and she was not very nice and she hung up on me. This is a terrible way to treat a customer.
#130 - Jan - 03/26/2010 - 13:49
Thank goodness for pages like this! Has stopped me from buying many things. It is so much better to wait for a product to be sold in a store. Hydroxatone is supposed to be sold in stores soon. That way, if I want to try it, I can just buy the amount I want and if I don't like it, can walk to the store with my receipt and return it.

Never buy over tv or radio ads or the internet. Store shopping is the best way to do things.
#131 - Jody Phelan - 03/28/2010 - 06:41
Threatened calling AG's office and they cancelled account
I just called to cancel my account to make sure I wasn't charged any more money and the woman Corrinthea told me that I would have to send back the products (they sent me 2 jars). I told her that was ridiculous, that it was a free trial and they never told me that after 30 days I was going to have to send back the product. She couldn't give me a reason that I had to send it back, she just kept trying to give me the return code that I had to enter on the invoice for the return. I finally threatened to call the Attorney General's office and she immediately cancelled my account and told me I could keep the jars and that I wouldn't be charged anymore money.>-(
#132 - Liz - 03/29/2010 - 10:44
TV trial offer, along wwith the gift of 2 gift cert.
>-( My name is Vicki Anders. On March 30, 2010 I saw an ad on TV which stated the first few callers would receive a trial offer of hydroxatone. I called the number, 1-800-790-5237. It was a recorded voice. I followed all the directions. I was informed I only had to pay shipping and handling,which I agreed to. I was given a confirmation number of 87. I was also told I would receive a $25.00 gift certificate from Walmart and a $25.00 gift certificate for gas. Several gas stations were mentioned and I was told by this recording all I had to do was to call and specify which gas station I wanted. I turned down all other offers.

On April 1, 2010 I called the Hydroxatone number, 1-800-672-2259. I spoke with Monica at x 642. She informed me I was in the system as a member, the $7.95 handling charge was charged to my bank that morning BUT I had to call different numbers for the gift certificates. I told her this was very misleading as the recorded information did not state this was a separate transaction or I had to become a member, and pay more shipping and handling charges.

I called first Walmart, the phone number given to me by Monica @ Hydroxatone, which company was actually American Leisure @ 1-877-564-8538. I was told I had to become a member before I could get this gift certificate and should call Hydroxatone back as they gave me wrong information.

I then called the gas number given to me by Monica @ Hydroxatone, which company was actually Easy Saver @ 1-877-844-9554. I was again told I must become a member first and then it would be determined if I qualified for gift certifiate. I was informated Easy Saver and nothing to do with Hydroxatone and should call them back right away.

I called Hydroxatone and spoke with Scott @ ext 680. He told me Hydroxatone were not affiliated with American Leisure and Easy Saver and to his knowledge I would have to become a member of the two companies. He apologized the recorded information was not accurate. I told him I wanted to cancel my account, he responded \\\\\\\"ok\\\\\\\" and the hung up!

I then callled my bank to cancel my debit card, which is very incovenient to me, requested fradulent papers should Hydroxatone should take the $7.95 out of my account (in pre-authorization stage) or if they did not immediately reverse the charge.

I called Hydroxatone back, spoke with Regina @ ext 739. I explained to her all of the above. I told her I was hung up on by Scott and therefore contacted my bank to insure no fraudulent charge was deducted. Regina did not hand up on me. She did say she would canel my account and make sure the money was not taken out of the account.

Since the money is in pre-authorization the bank stated it may be deducted. The bank did cancel my debit card and is sending me the paperwork to report fraudulent charge of $7.95.

The recording was misleading, intentionally at it was made to appear the gift certificates would come with the free trial offer. In no way did the recording state in order to get these certificates the caller would have to contact American Legion and Easy Saver and join their membership.

I am highly upset with this. I am filing a complaint with the Better Business Bureau, and anyone else they can refer me to and writing my hometown newspaper to inform people of the above. In fact, I may just send them a copy of this e-mail, along to the Better Business Bureau.

On your 1-800-790-5237 it states the caller can also e-mail @ www. There is NO website with this address. The closet I came to was the word support in description. When I pulled up this account, it was stamped marked WEBSITE NOT AVAVILABLE.

This has been a horrible experience, not to mention the inconvenience of all the phone calls, and having to cancel my card with the bank. I have be been scammed.

cc: Better Business Bureau
#133 - Vicki Anders - 04/01/2010 - 12:55
I can't believe what I'm reading! A bunch of people who does not read, and do not want to take responsiblity for their lack of following up. I am 46 years old...and have been using Hydroxtone for six years. I gave it to my sister-in-law, and she loves it. The customer service provided by the company leaves a little to be desired, but the product works! I love it, and will be here to defend it. You all should dig it out of your medicine cabinets and use it!
#134 - Belinda Wilson - 04/07/2010 - 16:51
Hydroxatone and Hydrolyse
I purchased the hydroxatone abd hydrolyse 3 times. The 1st time was using the "risk-free" offer. I don't like the automatic billing on my credit card, so I called them as asked for it to be cancelled. They did it immediately.

I used all the product and my skin really changed. My mom and sister liked the difference on my skin, so they ordered it too. I ended up buying more but not on automatic payment... I call when I need more cream because it works better for me that way. Now my husband and my brother are buying the cream for them as well (my husband always used the Anthony for Men brad, sold at Sephora.

I think each skin reacts and responds differently with different creams. My skin is sensitive but it did great on the hydroxatone and I can really see the difference.

My suggestion is for you to try it out but ask NOT to be on automatic payment as it mandatory (ORDER OVER THE PHONE, NOT ONLINE) and save the empty jars. If at the end of the trial perido you don't like it, just send them back. I was charged on my credit card only at the end of the trial period.

Again, I (and my family) are quite happy with the results; it didn't erase my wrinkles but my overall skin and wrinkles look way better after using the creams for about 4 months. I will continue to buy it. I use it in conjunction with the Neutrogena Healthy Skin Rejuvenator (it's a microdermabrasion).
#135 - Mrs. Hall - 04/12/2010 - 00:15
Product has a nice feel to it and is absorbed quickly. I think it's worked fine-- no miracle cure as it claims, but a good product. I had no trouble with credit as I kept the product. They are sticklers for the date and since it's scanned at the Post Office when you receive it, they know the exact date. I think other less expensive products worked just as well.
#136 - TSL - 04/15/2010 - 15:47
I bought into the “try it free for 30 days” trial program as a result of a radio ad. Yes, the tried to sell me into everything under the sun in addition to the free sample trial. I said no to all but it’s very exasperating to call for one item and get pressured into purchasing additional items that were not part of the advertisement.

So I tried this for two/three weeks. I didn’t notice any difference from before I started using the product. I had been using another product for several years. I went back to using it as there were definite results that I could see within a week of my using it the first time around. Maybe that was the problem – my skin was already in such perfect condition that this product simply couldn’t improve on the perfection.

I emailed to cancel the order and to get instructions to ship it back. Time went by with no response. When I looked at my bank account on line, I noticed they had taken money from the account. I emailed hydroxatone again questioning why they took the funds, when were they going to send me return information and when would they cancel my order. I got an email back stating they would return my money and instructions to return the product would be sent. I waited. Following month I noticed they took money again from my account. I emailed hydroxatone again but with a lot more attitude – demanding a refund of money for both months, cancellation of the product and return information (the product was packed and ready to ship back but needed the RMA for it – yes, you do need a Return Material Authorization although they don’t state that on their information). I actually got a response from them: My order was indeed cancelled, I had thirty days to cancel, the information they sent me stated when funds would be taken from the account, etc., etc. MOST IMPORTANT OF ALL – an RMA number to return the merchandise – but it had to be returned by a certain date and they recommended you do a delivery confirmation receipt from the post office since it returns to a post office box. And oh yeah they had credited both months withdraws back to my bank account.

So now we are in April, and I go on line to my bank account to find they have withdrawn funds again. Another email to hydroxatone to refund the money they are not entitled to. So I called my bank to see if they can not let this transaction go through. It would have cost me $25 to $25 dollars to put a stop payment authorization on this transaction. Would it prevent it from happening again in a future month – most likely no. so what do you do??

Please take note of this. Some people used their credit cards. Some used their debit/credit cards. It doesn’t matter which you used, once you are in their system they can take the funds automatically. If you get another debit/credit card from your bank they can still take the money as though this is an automatic payment. Changing your debit/credit card is not the end all answer to this issue. My bank told me I can file a fraudulent claim against them once they take the money and this will end their unauthorized taking of the funds they are not entitled to. Also take it to the Better Business Bureau. The more complaints they receive, the more they can act on it. Additional course of action by customers that are not satisfied by the unethical business behavior of this company could be the Action News Investigation Report or a class action law suit as suggested by another customer.
#137 - pat - 04/19/2010 - 08:37
wow...i`m glad i came here first!! will not be buying this stuff...more bad reviews than good!!
#138 - ericka, minnesota - 04/22/2010 - 17:33
I am VERY dissatisfied with this product and I can't seem to get my money back!!!!!!!!!! I don't feel that I should have to pay to have it shipped back! It made by face red and blotchy and I still see my same old wrinkles! DON'T BUY THIS PRODUCT!!!!!!>-(
#139 - Melissa - 04/24/2010 - 13:05
Thank you all for your reports on this company and product. I will not order.:oops:
#140 - Sarah - 04/30/2010 - 08:05
>-( Very dissapointed in customer service and that dang automated order line. I said "NO" to every offer and today I find they have charged my card for some beauty advisor. I have nothing in the mail to let me know what a beauty advisor is.
So being that I was harassed EVERY DAY with phone calls from these people for something else, I called to cancel everything and sent my box back after only three days of possession.
No I didn't give the product a chance, their customer service ruined it for them. Wish I had read the review beforehand and I would not have bothered to call for this "miracle cream". What was I thinking? I always review first, but this time just did not. My fault but their fault for being so rude.
Try it if you want but be prepared for constant phone calls everyday to purchase yet something else.
Good Luck! Hope my refund comes through back to my cc. If not I will be calling again and again as they did to me.
#141 - Aunt Bee - 04/30/2010 - 16:22
I ordered Hydroxatone Trial and yes it was not so clear but it was cleared when I spoke with customer service. For those who complain like everything in life you have to read to fine print.
It took three months to see results. The first order was expensive but I was given a discount and now I am hooked. I have tried many products and this one is okay. There are others out there much more expensive like Dr. Perricone and Murad. I have tried them and liked them but Hydroxatone listened to my needs and they were helpful with me. Like anything in life, you get more with honey then lemons.
I just have to say it is better to speak with a live rep than the machine, which tries to sell you the Brooklyn Bridge.

I give Hydroxatone a B! not an A because of the missileading commercial and marketing.
#142 - George - 05/01/2010 - 00:45
Hydroxatone are business partners with Easy Saver and American Leisure. When you order Hydroxatone, they want to "reward you" with a trial of Easy Saver and American Leisure. I did not agree to trial either of these but yet Easy Saver and American Leisure still billed my account with information that I gave to Hydroxatone. Furthermore, they said they sent me a welcome package for Easy Saver and American Leisure. I can assure you that I did not recieve anything from Easy Saver or American Leisure. The time, effort, and money that I lost dealing with Easy Saver and American Leisure would have been better spent on a higher quality product than Hydroxatone. Protect yourself bank account by not doing business with Hydroxatone.
#143 - Elizabeth - 05/01/2010 - 15:25
hydroxitone am pm creme
I am a self employed housecleaner and have had a lot of redness and sensitivity to MANY products. Hydroxitone has been a breakthrough for me.My face is so much smoother and clear,now. Thank You,a very satisfied customer,Shelly
#144 - rachelle lemmer - 05/01/2010 - 20:35
;-) I am 48 yrs old and have had a life of hell. When I woke up in the hospital after domestic violence. I looked real old. I recently saw the comercail for hydroxatone,and tried it. I love this cream. It has taken years off my face and neck. My only draw back from this, is being on a limited income. this is rather costly for me, but I love it just the same. Its even helped my acne. I believe that is what your skin type can handle as if you can use it or not.
#145 - tierney cole - 05/01/2010 - 23:49
a/m p/m cream and wrinkle filler
#146 - JO-ANN YOUNGBLOOD - 05/02/2010 - 17:01
>-( There are plenty of reviews that tell my same story, but lest anyone think Hydroxatone has changed tactics, I'll add my experience. I responded to the radio ad (no fine print excuse please). To an automated order line, I gave my credit card info for the shipping charge for a one-month free trial. I don't recall that they said "risk-free" which I acknowledge is different. Having given the info, I was trapped in an endless list of additional "offers" to which I always said NO. I was getting suspicious by then and hung up with only dim hopes that it would nullify the order. I received a THREE-month supply (so they have only made it worse), and because I foolishly let the month elapse, I was too late to return them. I accept responsibility and cost for that. HOWEVER, now I find that my credit card is being billed monthly $16.95 for each of two memberships, Easy Saver and American Leisure.
I hope I have learned my lesson well. It is NOT WORTH doing business with this kind of FRAUDULENT operation. Support your local merchants!
#147 - Kathy g - 05/07/2010 - 19:31
>-( I just found out that my wife bought this crap. She was calling to get he no question refund if not satisfied refund. The salesman had told her that he would lower the price when she ordered it HE DIDN\'T he also told her that if she didn\'t like it he would pay for the return shipping HE DIDN\'T REMEMBER. And was giving her a hard time returning it. I got on the phone and asked to talk to a supervisor but she wan\'t available and he wasn\'t talking to me because I wasn\'t the person on the bill.

I informed him that I wasn\'t on the bill but I was on the credit card and would cancel the charge. He informed me that he would turn it over to collections. I called my Credit card company and locked up my card and am getting a new card in 3 to 5 days.

Tomorrow I will be talking to customer service and will be dealing from a whole new angle. Scamers need to be exposed.

Why is this web site affiliated with this product? It says so on the bottom of the page.
#148 - - 05/12/2010 - 19:48
am/pm rejuuvernaing creme
ihave been using this product for a month and can really see some dfference..My skin is softer more refreshed neck area is better looking my husband says he can see a difference...i would like to try the eye treatment...Hopefully with the same good luck i have had with the am/pm.
Thank You,
#149 - gayle prentice - 05/17/2010 - 17:30
I ordered Hydrolyxe and instead I received Hydroxatone........
I used it over night .The next morning I did see a "soft" difference.
I think I like it. I will continue to use it !
#150 - Nurah - 05/18/2010 - 06:21
I have used the Hydroxalyze for about a year now. At the end of the day I don't look dark
around the eyes and tired. I like the product and plan to keep using it.
So far I have had no problems with billing or anything,I order and a few days it is at my door. I hope and pray that I will not have any billing problems in the furture.
So far I am a satisfied coustomer.

#151 - Nurah - 05/18/2010 - 06:34
Hydrolize under eye treatment
Don't waste your money on this product. It does not work! Hydroxatone must have a huge payroll for those writing a rave review. Also, once they sign you up try to cancel. It's worse than having teeth pulled.>-(
#152 - Mary Brauer - 05/18/2010 - 15:19
milky cleanser,toner,ampm cream,instant wrinkle filler,and jamal
;-);-);-);-);-);-) HI
WELL,LET ME TELL YOU,I WAS WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!
#153 - susan ueager - 05/19/2010 - 16:16


#154 - Z Gonzalez - 05/20/2010 - 14:51
Hydroxatone Hydrolyze Eye Treatment
:-( First of all, it says free trial - which means why don't they send out a small amount that you can try. They sent me two jars of it, which I did not ask for. They say they are going to charge me two payments for each of the jars totaling $148.00. I can't believe this scam. I should have known better because this has happened to me before. Although the product I ordered before actually worked. This has done nothing for my eyes and also I have been itchy and started breaking out in small fine bumps.

When I first got the product, I opened it and it was a very thin consistency and I accidentally spilled some of it; it should be in a bottle if it is that liquid. I couldn't say that it won't work for some people, but the way the "free trial" is presented is false advertisement and presents as a scam. I have gotten samples before of products and then ordered the product, also I have paid $2.00 or $3.00 for the sample. Then I ordered if it worked.

I tried to cancel and you have to pay the shipping back to them; another rip-off.

Beside the fact that it doesn't work for a lot of people, the fact that they send you two bottles for a "free trial" is ridiculous. Most people can tell if something works for them after two weeks or so.

DON"T be suckered into this.
#155 - Saff - 05/20/2010 - 16:12
Hydroxatone Eye Cream and Toner
This product is clearly a "free trial" for a reason. When I payed the $6.95 for the S&H they never told me I was being entered into autoship or that it costs $139.90 if you don't send it back. It does not help with the dark circles at all or fine lines and I'm 25 so I'm not a saggy old person hoping it's going to perform miracles. I'll keep using La Mer since it's the same price and a million times better than this garbage eye cream and water/crap toner. If you can actually get a customer service rep. To process your return, WATCH OUT! They don't seem to understand "I'd like to send the product back.". They repeatedlet just keep reading a never ending script each time trying to explain a new "special just for you deal."
don't even waste the 6.95 for the "free trial", it's so not worth it.
#156 - Justin - 05/22/2010 - 05:28
This is a warning to anybody who is thinking about ordering from these crooks after i recieved my 30 day trial used it for a couple of days broke my face out called to cancel & return so the one i spoke with talked me into keeping both jars & just paying for one instead of sending both back so i agreed and he told me where to send the check to and to put Attension Danial ext 606 on the check so i sent the check and about 2 months later i got a bill in the mail from them said i still owed for the other bottle 69.95 call there customer service told them about what all this and they said they wouldnt nothing they could do about it didnt have any record of them making any deal with me to keep them both and just pay for one instead of sending them both back should have sent them both back so dont try to let them do to you what they done to me. CROOKS
#157 - Peggy Merchant - 05/22/2010 - 20:35
WARNING!!! Dont Order From This Company You Will Be Sorry If You Do They Lie To You Cheat You And Steal Your Money Dont Believe Nothing They Tell You.
#158 - Peggy Merchant - 05/23/2010 - 11:36
Hydroxatone Anti-aging System
:oops: DO NOT BELIEVE THEM! I tried several times to call, only to have it ring and ring and then disconnect. They will take your money for a product that isn't worth 1/10th of what they say it is. Jeremy at ext. 595 was rude and bascially said, "sorry, we've got your money and you're not getting it back!" We'll see if they keep charging my account. I really feel stupid for getting soaked for a crappy product.
#159 - Patty Ryan - 05/25/2010 - 10:15
this company is a scam the customer service from " robert" that i recieved was beyond rude & not helpful . The company is and always will be less then adiquite in any area it attempts to claim top ranking.
save your money
and go to the spa i found the products better less expensive and service was wonderful
#160 - m wohlfiel - 06/02/2010 - 13:34
hydrolyze-under eye treatment
#161 - claudia correa - 06/11/2010 - 12:52
I purchased the risk free trial of Hydroxatone recently. I would NEVER refer anyone that I know or care about to try out this product. I was EXTREMELY dissatisfied with their customer service. When initially calling to place my order for the free trial, I was given the option to receive a free gift gas card and a free gift Wal-mart card or instead a free trial of their multi vitamin pills. I signed up for the free gas card and Walmart card. I was getting multiple late night phone calls from a mysterious number. Worried about this, I had my boyfriend call the number back. A male voice answered the line from Hydroxatone and hung up on my boyfriend. Then I called the number back myself and I was told they were trying to see if I received the product, which at that time I still did not. Reasons for this were because, they sent my purchase to the wrong address, and therefore I received my purchase almost a week later than expected. I never received my gas card and Walmart card I was promised, and they even charged additional purchases for the multi vitamins on my credit card WITHOUT MY PERMISSION. I quickly called customer service to vent my frustrations, anger, and disappointment to customer service. The representative I was dealing with was not only extremely rude, unsympathetic, non-apologetic, but was yelling at me and telling me I was wrong and was continually arguing with me. I told him that I never gave permission for these additional purchases on my credit card, I never received my gas card or Walmart, and I had him correct my address. He stated if I wanted the gas card and Walmart card I would have to make an additional purchase. I was so upset having to argue with this representative and him giving me the run around that I disconnected the line. When I called back weeks later to return the product, I got the same customer service representative. During the call he was verifying my address and still had my mailing and emailing address displayed incorrectly. He even sent me an email "CC'ing" multiple other addresses that weren't mine. My experience purchasing anything from this company has been nothing short of horrendous!:-(:-(>-(>-(
#162 - Ivoree V. - 06/12/2010 - 16:07
Hydroxatone LLC
>-(I am not satisfied with the products so I sent them back to the company. Got the RMA # and they received the products back, of which I am still waiting for a refund and I cancelled everything. They turned around and sent me a new product today and then charged my account for something that I did not order. This company is not what they say they are and do not practice fairly to the consumer.:-(
#163 - Leese - 06/14/2010 - 19:56
I so agree with you others who think this is a down right awful product. I called and ask that they cancel my account because the product wasn't working for me. Here's my beef............
It's a 30-day free trial
If not returned inside the 30-day window, they charge you and refuse to give you a refund...PERIOD!
I happened to call 1 day late and they couldn't help me.
They then told me that in order to see results, you needed to use it for 6 months.
Now does that make any sense??
They are totally contradicting themselves. They are still charging me for product I refuse to use and it makes me very angry. ( Believe me I''m having a hard time trying to be polite about this. )
And you know what?? I'm going to take this a step further and contact the FDA and the FTC on this.
They are thieves and need to be shut down.>-(:-(>-(:-[]
#164 - andi - 06/20/2010 - 03:09
OMG Do all you people believe everything you see and hear on tv?Oh and all you have to do to remove ANY charges is call your credit card company or bank and put in a fraudulent claim.It is frozen immeadiately and they go after the company..Cheez
The best product for wrinkles try milk of magnesia.It worked YEARS ago and still does.Stop wasting your money on all these so called "Anti-aging" products.Drink PLENTY of water,stay out of direct sunlight,eat healthy.Try the old fashioned ways uinstead of wasting your money.I am sure you can think of things to do with all that extra money you will have in your bank accounts.This stuff did work in any "so-called" clinical studies.These people on the commercials"Got paid" for their testimonies.DUH
#165 - Chris - 06/21/2010 - 14:23
Hydroxatone free trial
This product is discussing, left my face red & tender, did not recieve my free trial, they charged me 143.35 to my visa & sent me vitamines instead of free full size toner as per advertisment. RIP OFFS.
#166 - - 06/24/2010 - 18:41
I was going to order this till I read the reviews. I was concerned that it would end up with automatic monthly billing, which I hate. And to who ever said thet 9.99 was a good deal for S/H is living on another planet. The postal service on;y charges by weight. The jar of Hydroxatone probably only weighs 1# which would be a couple of bucks at the most. Thanks to you all of you for your reviews and honest opinions.
#167 - Maudie18 - 06/28/2010 - 15:37
I found Hydroxatone in a link from the Dremucare site (kill a beautiful flightless emu for my complexion - I don't think so).
I read the Hydroxatone pitch carefully and thought I'd better check the reviews. This site has been very helpful. The fact is, even if the product works, I am not willing to support a company with such appallingly bad customer service.
Cosmetics is a very competetive market. Hydroxatone execs are complete idiots to allow years of irate reviews to continue about their bad treatment of customers without bothering to address the issue.
I will not be buying this product.
Thank you all for taking the time to contribute to this site and thereby letting me learn from your misfortune.
#168 - Fran Garner - 06/30/2010 - 23:21
Hydroxatone cream
Received product of course more than I ordered on June 21 ,2010, as I was instructected .This I mailed with gift and creams on the same day June 21, 2010.I know you received the package ,one I put a tracking number on it, second of all , I have spoken with several of your representatives on various occassions and is always the same story,give it five working days and the money will be put back in your bank account. Guess what the five days have passed and I still haven't received my moneyback. It's this a scam .Just to let you knowthat I'm reporting you to the better bussiness bureau I am also calling my bank because I feel that Ihave given you plenty of time. Also your representatives confirm tha they did received the package.
#169 - Maria C. Rodriguez - 07/01/2010 - 10:55
Thank you for all the reviews. I will not be purchasing this product and I plan to tell the world using the internet. If everybody tells somebody about this company we can out them out of business.
#170 - Carol D. - 07/02/2010 - 00:45
Any company that uses semantics to draw buyers, is a dishonest company. "Free sample," "free trial"--the average consumer believes they are going to receive a product for which they are going to be charged ONLY the amount for shipping. Once they have you on the phone, they divert your attention to another who knows how many different free offers, from "free gas cards" to more miracle creams. By the time the consumer (finally) gets off the phone, they are so grateful to be free of the sales pitches, they don't stop to think whether they have been scammed.
I knew for certain that I had been taken when I saw the invoice enclosed with the product. The product was very clearly not what I expected. I got two jars when I was expecting a 30-day free trial amount. I immediately called their "customer service" number where I was connected to a "product expert" (so-called)--who at the end of my tirade, advised he definitely isn't used to taking calls from angry customers because, and I swear this is the truth, "Why would I be used to dealing with customers who are upset, when my title is product expert?"
I have just begun my battle royale with this pathetic company. I've called to cancel; I'm sending the jars back certified, return receipt; I am advising my bank, and I'm keeping all documentation. I'm only sorry I hadn't seen this site prior to ordering my not-so-free Hydroxatone.
Finally, those in this thread claiming they either love the product or don't see the scam, are clearly shills for Hydroxatone. We may be foolish enough to have placed the order for the freebie, but we're not stupid enough to believe anyone who has dealt with this company is happy about it.
#171 - C. Laurence - 07/03/2010 - 17:26
Anti-aging system
I still have as many wrinkles as I did before, the only difference I can tell is smoother skin. I would like to return to you after trying this product at no cost ONLY SHIPPING, as I mentioned on the phone with the rep. I don't want to order any until I try the sample SO PLEASE DO NOT CHARGE ME FOR IT. I am sorry this did not work but am glad I at least tried it. I am 65 and I am going to stop looking for a cure as I have tried everything except surgery and don't plan on going down that road, I will have to bite the bullet!!
Thank you for letting me try the product
Carolyn 07/03/2010
#172 - Carolyn Walden - 07/03/2010 - 17:43
Omg!! I called the toll-free number & decided to listen to my intuition & hung up when the customer service rep answered. He then proceeded to call my cell phone repeatedly over the next several minutes as if to harrass me!!! Are you freakin' kidding me?! What kind of company does that?!>-(
#173 - fancy pants - 07/07/2010 - 11:55
am/pm rejuvenating treatment
:-)i have been using this cream for 1 month & i have seen a big difference in my face i absolutetly love this product it has left my face so soft and the wrinkles are diminishing very nicely thank you hydroxatone
#174 - robin dubey - 07/16/2010 - 10:46
Ok...I guess I got doopped as well! I was just as surprised when I got the box with not one free trial cream, but along with 2 more and a bill totalling $217.00. Of course I called right away and was reasured that i do get the free trial and if after 30 days I am not satisfied I can call and I will not be billed. Just to return the unsused creams. I am actually calling RIGHT NOW. After using the cream for 5 days I have more wrinkles. I am going back to my Oil of Olay!! Oh and I also got the persistent calls to my cell phone from the mystery caller, which i ignored for a few days. When I finally answered out of curiosity the guy asked me, laghingly, if i was screeneing my calls!
#175 - Vivian - 07/20/2010 - 15:14
OMG... product made skin soft, didn't see anything on wrinkles... nothing to brag about.. definitly not worth the price they are charging... make sure when you send back to ONLY USE US POSTAL SERVICE.. what a performance...
#176 - LeRae - 07/22/2010 - 13:17
Thanks to everybody for giving their opinion. Obviously, I won't be ordering this stuff. I learned the hard way. Now, I read reviews before I purchase anything. I also have learned whenever I buy anything over the phone or online, I buy a gift card with the Visa or Mastercard logo or a prepaid credit card. Recently, my husband almost got taken for a miracle money maker until he told the guy it would be on a pre paid credit card. The guy hung up and we haven't heard from him since.

Thanks again for the heads up on this product. Oh, to those of you who love the product, how much extra did you receive on your paycheck? I believe the majority rules and in this case there are more bad reviews than good.
#177 - Judy - 07/23/2010 - 00:08
I saw the ad on tv and wanted to know more info. I went to smootherfacecom and looked for the terms of service for this promotion as I was scammed before by a tooth whitening system. There was no link on the website to view the details of the offer. If I had not been through something already and known to check the reviews I might have been suckered in. Be smart and always check product reviews before you do anything online or by phone! If it sounds too good to be prolly is!>-(
#178 - Deborah - 07/24/2010 - 04:49
hydroxatone and hydrolyze
I was one of the lucky ones, because I knew what I was getting into from the start and did not do the auto shipment. I also knew how much it was going to cost--no surprises there either. Research before you order/try something! I really like hydroxatone but felt it was too expensive to continue using. I have two suggestions that hopefully will help. 1. Go to a plastic surgeon's office to buy facial products. They will recommend and sell you good products. Ex. Tretinoin 0.1% cream is awesome and much cheaper. Do the research on it, don't just take my word for it! Most plastic surgeons will carry this product (as well as other products). 2. ULTA now carries hydroxatone and hydrolyze. If you really liked it, here's your chance to buy it at the store. My add says they are each $80.00.
I am sorry for all the hassles people have had (as seen on this website). My motto: Don't expect anything to be free. Oh, and reviews are helpful since they provide suggestions, but always do your own research before shelling out your hard earned money!
#179 - kathi - 07/25/2010 - 12:06
Contact your bank and they will handle these people. It happened to me and they got in tough with them and I haven\'t had any more problems. The bank threatening them with a law suit of unlawfully taking money out of peoples accounts.
#180 - charlie - 08/05/2010 - 16:45
;-) Hi Ladies, I was always skeptical of trying a product i've seen on tv, but I was
really happy when I called in to receive my sample of Hydrolze...... I read the directions and followed them for a few days and was amazed of the swelling and dark
color cirlces starting to dimish. After a few more days I couldnt believe how the dark
circles and swelling disappear. Thank You, Hydrolze and I'll be surer to try your moisturing skin cream also......
#181 - Nancy Lynn - 08/06/2010 - 13:21
THe Entire Company
The Radio station I heard this on should BAN advertising it...They get your credit card info and you are friggin done...They TAP the card , Tap the card, TAp the Card,
All the Representatives tell FAR from the truth...Woud hate working there, You would have people Screaming in your ear all day because they are unhappy, I have been TOOK!:-(
#182 - Diann - 08/09/2010 - 16:44
:-( I'm delighted for those of you who had luck with this (unless you're employees!). I came to this site wondering who else had a bad reaction. My eyes blurred, and a week after stopping, my eyes itch, hurt, and are weepy. I hope it's not permanent! At least they seem nice about my returning it. Cross your fingers!
#183 - Kodi - 08/13/2010 - 01:28
:-P Husband has been wanting this product so before buying it I decided to review it online and am I ever glad I did. Going to the website I read the fine print and discovered their scam in making money and glad I know of a way for them not to bilk me out of my hardearned money is to either get a gift credit card with only the 6.95 shipping fee amount on it or make hubby wait longer and just
buy it in the store.
#184 - Sapphire - 08/15/2010 - 20:07
Read the offer, it's for a risk free trial. Trial, risk free. I'm in no way affliated with this company other than having ordered from them. Have had a filler injected into my 62 yr. old laugh lines...worked well. Have been using Hydroxatone for 5 months great.
#185 - Myra oxhandler - 08/16/2010 - 13:00
:-o I have used the creme for 2 1/2 weeks now, nothing great, difference..My sister recommended it, she loves it ..for her maybe, but for me no...I will look elsewhere, just got off the phone with a CSR, got a return # etc. I will be back to let you know if I get charged...???
#186 - DIane - 08/16/2010 - 13:19
:-o I have used the creme for 2 1/2 weeks now, nothing great, no difference..My sister recommended it, she loves it ..for her maybe, but for me no...I will look elsewhere, just got off the phone with a CSR, got a return # etc. I will be back to let you know if I get charged...???
#187 - DIane - 08/16/2010 - 14:32
What a line of crap !!!!! Its a scam. My girlfriend bought this s**t and is still getting billed for s**t she does not receive!!!!!! Changed bank cards,guess what,they found her. This company can not go bankrupt fast enough !!!!!!!
#188 - Tom - 08/17/2010 - 12:28
WOW, I ordered the free sample... said no to everything they was trying to sell me, got 3 jars of the same AM/PM face cream and Vital Pills with a bill in the amount of $210.30.... Good thing I didnt give them my credit card number, I USED A VISA GIFT CARD that was worth $25.00.... They charged the gift card $7.96... I call customer service to be put on hold for 45 minutes.... so I left a voice message with my customer ID and said DO NOT SHIP ANY THING ELSE TO ME... CANCEL ASAP.... Free sample..... Pricey scam....:oops:
#189 - Lisa - 08/21/2010 - 00:50
I've read many of the reviews posted on this site. It seems as if the gripe is more about the marketing than it is about the product.

I'm a customer. I have no affiliation with the company or companies involved with this product. I'm not sure you'll believe me, but it's the truth, nonetheless.

I ordered the 30-day trial, as well. I received two jars of Hydroxatone and a toner. I placed the order, knowing what I was getting myself into. I was quite aware of the conditions of the order. I got to use the product for 30 days, in return for which I gave them my credit card number and was charged shipping. If I didn't cancel within the 30-day period, they'd charge me for the two jars : $69 one month, and $69 the following month. Well, I forgot to cancel within 30 days. It's not their fault. It's mine.

Well...I called them, in an attempt to cancel. What did I have to lose by trying? The rep didn't allow it, but did offer to take $30 off the price if I paid in full, rather than spreading over a two-month period. The customer service rep that I spoke with was very courteous, by the way, and I didn't have to wait forever for someone to help me, either.

However, I am certain that 30 days is NOT enough time to see whether a product of this sort would work. How long did it take for my wrinkles to form or for collagen production to diminish? I sincerely doubt that a product--any product--would show convincing results within 30 days. I've got 1 1/2 jars left that is mine :) I'm going to use it to see if the cream really does work. I haven't seen much difference, so far, but here's hoping!

To address some complaints :

PLEASE read everything before signing up for the free trial. It's not a scam. They tell you what will happen. It's not the best way to win over customers, but it's not a scam. This kind of marketing is popular with companies b/c it's up to you to remember to cancel within 30 days. However, it is a way for them to put their products on the market and get people to try them out. Try it...and put a reminder on your calendar!

To those of you who had allergic reactions, that's too bad, but it does happen. There are no guarantees that it will work out for everyone.

I've heard that Sephora will be carrying Hydroxatone, and you can also purchase it on If it was a fradulent product, these companies wouldn't carry it. :-o
#190 - Christina - 08/21/2010 - 12:02
This is a scam... I tried the product back in May after two weeks My husband PACKED all 3 back, sent it even though one was half used. They charged me the 1340 plus 15 shipping, then to top it off after fighting I was charged 69.95 for the used bottle.
I am starting a civil suit against Hydroxatone, anyone interested who has also been ripped off please contact me. 775-230-2826 Cell and My name is Marie Pichler.
We don\'t have to take being had and lied to, our accounts over drawn due to their stupidity or false charges made to our accounts. WE CAN FIGHT!!!
#191 - Marie Pichler - 08/22/2010 - 17:38
:-(I don't know about the product, but I would never order anything again that says "free trial" since I should know nothing is ever "free." But when I called and tried to cancel, which it said "may be done at any time" I was told I still have to pay for the 2 jars I was sent--I was not told I would be sent 2 jars. Anyway, I will pay for being stupid only once but never again. NOTHING IS FREE!! And Olay works just as well!
#192 - s perpall - 08/23/2010 - 20:17
Thank goodness I read these reviews! I'm sorry so many of you were taken advantage of and it's time to start taking action against false advertisement. I had the same thing happen to me on another product and got my credit card company involved and they corrected it. You need to let this company know you are taking action.
#193 - Karen - 08/24/2010 - 13:00

I've been had! I thought I was only paying shipping for a 30-day sample, that I would pay for "if it worked" but after I paid shipping and handling and duty (I live in Canada) that amounted to over $40 I picked up a parcel that had a 60-day supply of cream and a notice letting me nkow that I would automatically be billed for both jars (and another one every month thereafter). Between the cross-border shipping and the time it took me to get to the post office for pick up I was already 2 weeks into the 30 day allotment. I immediately tried to contact the customer service department to no avail. After several days I concluded that I was probably on the hook for the first jar (which served me right for being stupid) but there was no way that I felt that I should pay for the second jar, which frankly - I hadn't ordered. I sent an email cancelling the order and asking how to return the second jar. Guess what? I can't. The instructions from teh company indicated that I had to return both jars to them (at my expense of course), but the kicker was that I woudl be billed anyway unless I had the jars returned to their offices by the "due date" which was only seven days after their instructions were sent. For an international parcel shipment? Come on!! They were very clear that they wouldn't accept the "posted by" date on the stamp as evidence, which means that you have to send it by courier with a full tracking mechanism (even more money) to prove that they received it. Nice company!
#194 - Mandy - 08/24/2010 - 14:14
Hydroxatone AM-PM
As a face cream; it's okay but not worth $70/bottle. Like most; I thought I was getting one thing and ended up paying for another. Guess it would pay for us to read the papers they send ? I did call this morning to tell them I was sending the 2 bottles (which arrived this morning) back to them and to cancel future shipments and spoke to a very nice gentleman who handled things in a professional and courteous manner. I have no complaints on how this matter was resolved.:-)
#195 - Linda Rice - 08/24/2010 - 16:03
Hydroxatone Instant Wrinkle Filler
I received a free sample in the mail today. After reading the reviews from dissatisfied customers. I will not be ordering!!
#196 - Rebecca Brandel - 08/28/2010 - 19:29
The product does not work as advertised. In fact the product does not work at all. When you call the phone number provided you also find that the product staff is rude and inconsiderate, and they will tell you that noone ever returns the product. That is a great product and if this did not work for you they have an alternative. In the promotion that i responded to, they offered a $25.00 gas card and a $25.00 walmart card. They have failed to provide either, and are refusing to provide at this point, saying that I did not respond correctly to all the conditions to receive the gift cards. This call to the promotion center lasted approximately 25 minutes. Anyway have rec'ed an RMA number and returned the products as specified, the 2 bottles and guess what-my credit card has still been billed.
UGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG. As Daddy always told me, you dont get something for nothing.
#197 - Vivica Ussery - 08/30/2010 - 12:34
cancel membership not interested.....9-1-2010
#198 - chris blevins - 09/01/2010 - 11:31
cancel only order trial.....not interested....scam....going to charge me in october november and december... i dont think so...just wanted trial which was to be free....except shipping.....
#199 - chris blevins - 09/01/2010 - 12:01
AM/PM Hydroxatone
I have been using Hydroxatone face and eye cream for more than a year and have friends, family, husband complimenting me on my skin. I DO NOT work for ANY company!!!!!!!!!!!!!!!!!!!! This is something I do for me. It is not an item I would go without. No one ever guesses that I am 58 years old, but I love the surprise when I do.
#200 - Carol Ann Goodhart - 09/02/2010 - 12:39
Wrinkle free
This product does not work and when you return it to them with permission they still charge your account and then give a bunch of stories why they can not refund your money for a few days but can take it out within 12 hours. I return this and had them sign for it and they still had the nerve to charge me for it. I am going to sue for this DO NOT TRY THIS COMPANY FOR ANYTHING.
#201 - freida Montague - 09/07/2010 - 12:01
Seriously people? The terms are disclosed on phone and on your
package. If you cant read nor hear, does that make it a scam?

I mean, theres people trying to cancel on the forum! And people are
thinking they only pay shipping? You people are a riot. I didnt buy it
because i was LISTENING. The terms were clearly disclosed to me.
I don't understand how willful ignorance turns into a scam. If they tell
you to do this or that to prevent charges then you do it. Wow
#202 - Hydroxyknome - 09/08/2010 - 01:30
This stuff and the people are evil!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have 3 unopened jars and they won't give me credit. They are still going to bill me for sept. I am pissed off! I am a really nice person too.
It takes me a lot to get mad and this unfair company has succeeded!

#222-tami bove-09/08/10
#203 - tami - 09/08/2010 - 11:12
Thanks everyone:

I was just about to call for a free trial of this product when I thought of looking up the reviews.

Your advice really helped - I will stay clear of this scam.

Judi, Ohio
#204 - Judi Bell - 09/08/2010 - 12:48
I just want to thank the honest people that wrote in about this scam, I am very sorry you had to go through this to warn others, I almost bought this product myself,until i read this myself, When the saying it's to good to be true,it usually is..I think these people selling this product should be ashamed of themelves,The economy is bad enough, but then to scam innocent people is just shameful, I will not buy any products online until i check out the reviews, I hope everyone gets thier money & named cleared & this company gets a major lawsuit for flase advertizement!!;-)
#205 - Melissa - 09/09/2010 - 11:54
Ordered free trial, they gave my credit card number to two other sleazy companies (MVP Save and Family Care who have very poor ratings with WOT and they took $15.96 from our account. We immediately canceled the card. I called the company that did the billing for MVP Save and Family Care and they said I would receive a refund in 3 to 10 days. Well, it's been 3 weeks now. Called them again and got a recorded message: Your account has been canceled. Called hydroxitone and they said they're trying to bill my card and I told them it has been canceled and the product has been returned then they got stupid and denied I had returned the product. They said we will be getting a collection letter. So what!!! I have filed complaints with the Texas Attorney General, Federal Trade Commission and BBB. I suggest everyone else that has been screwed by these people do the same.
#206 - Sylvia - 09/09/2010 - 16:55
AM/PM Hydroxatone
canceling my subscription. Lack of work so no money for now.
#207 - Elena Hernandez - 09/09/2010 - 20:20
#208 - Kim - 09/10/2010 - 18:07
Listen..this is a simple deception, they slyly hit you info that you\'re obviously goin\' to tune just want something free but nothing is free and stretch marks are kinda hear to took you years to get\'em and it will take you year to try and get rid..please go w/ the old saying \"If it sounds toooo good to be true, than IT IS\'\' and hydroxatone is a crock..they kept taking money out of my account..over & over so I recently CANCELED my card and if I were you I would do the very same..Vitamin E and fish oil, Body butter should reduce so use the stuff in stores cause if this product is the best and you only have to use it one time why do you have to keep using and why is it not in the store already?..please think before you ACT....:-o
#209 - jai welell - 09/12/2010 - 07:15
The Neck Cream
My neck needed help badly. I tried Hydroxatone neck cream and liked it. After that I wanted to try the AM/PM face cream. It was okay. After almost finishing the first bottle I found that one of the three boxes in the pacage was empty. With all the negative reports I read I was not sure they would believe me. To my surprise they apologized and said they wouldn't charge me for that. So all is not bad at Hydroxatone
#210 - Achamma Chandersekaran - 09/13/2010 - 00:26
>-( I ask for my refund - I got product I didn\'t ask for - Got charges applied to my card I never authorized. I was told I would have to cover the cost of shipping the product back to the company - no matter the cost I shouldn\'t have to pay - I was told no manager could speak to me I have to wait 24 hours, I was told there was no CEO I could complain to - I was told the my \"grand\" lawyer couldn\'t hurt their reputations because they have a 10 star reputation - I couldn\'t even get the full name of the rep. Those are all flags that this is not reputable company....
#211 - connie - 09/15/2010 - 18:40
why dont you idiots actually listen to what the rep is telling you. they can not charge you unless you say ok! listen next time.....
#212 - sarah - 09/16/2010 - 13:58
Thanks for all the reviews. I was going to try this and now I will never!!! Just another rip off.
#213 - Pia Liima - 09/19/2010 - 22:49
:-(I wish I would have read this before I ordered. It is not what they make it out to be. After I got the product, to my surprise they are trying to bill me over $200.00.
I am sending it back but it scares me because they have my card #.
Don't order this product!
#214 - Jen - 09/21/2010 - 15:41
Hydroxatone is a scam. I bought the one that's supposed to reduce the appearance of bags under your eyes. Didn't work at all- such a waste. I tried the free trial and I was billed $135. I called up and demanded to know why and they said that I needed to return the bottles full or empty to not he charged.. This is outrageous I threw out the empty no good bottles and they mean to tell me that they'd take these empty things back to save me $135? The phone representatives are nasty and the product is horrible. I definitely DO NOT recommend this crap to anyone.
#215 - mike - 09/21/2010 - 15:58
Hydroxatone, Cleanser, and Balancing Toner
I also ordered the free trial from and received 3-jars of Hydroxatone + a bottle of Gentle Milky Cleanser & Balancing Toner. I really loved the Cleanser & Toner, which left my face "squeaky" clean and soft.

When my automatic shipment arrived, I expected all three products but only received the 3-jars of Hudroxatone. Since I still had 1-1/2 jars of the product left, I called to return them. Customer Service person was very nice & helpful. When I explained that I really didn't need them & couldn't afford them, she offered to let me keep the
jars at a generously reduced price. When I declined, she gave me a RMA # to return them. I sent them back the following day via the USPS with Delivery Confirmation & was surprised at how fast the refund was received.

Since I only needed the Toner, I found it in their catalog for $39.95. Not wanting to pay that much, I found it on eBay for $10.00!

I'm a firm believer in giving any program 90-days. Because the preceding reviews for Hydroxatone are mixed, I am willing to try it again.
#216 - Barbara - 09/22/2010 - 17:43
My dear husband was so sweet - he ordered this product thinking I would be so happy, as he knows I am always looking for wrinkle creams that will make me look like I'm 20 (I'm 54). I knew that it had to be a scam - that "risk-free" thing is always a rip off. I received the product, tried it for a week, and immediately canceled and sent back the jar as they required. So far, no further charges (cross my fingers and check the account twice a day). The product itself I did not like too much. It had a weird smell and had the consistency of whipped butter. If even a speck of it got in my eye, it would burn and tear for quite awhile, and made it difficult to get my make up on for work. I did not notice any benefit at all - but I only used it for a week. Seems there are many better products available at the local CVS or wherever for much cheaper and no chance of being robbed.
#217 - Susan Brown - 09/24/2010 - 00:53
Hydroxatone and Allu
So stupid me got sucked into this deal without really reading the fine print. I made the purchase for both products today, THEN came online to learn more about these products. It made me sick to my stomach to read all of these reviews. I decided to call the credit card company to see if I could go ahead and cancel the two charges. At this moment they haven't been posted but will be posted to my card by Monday. I was told to call my credit card company back on money, dispute both charges $2.99 and $3.99 and then cancel my card. I can clean myself of those charges. Also, I asked the CC company if once I cancel the card and get a new card/number, and could this company track that number by any chance? The reason I ask is as I was reading some of these reviews, someone had mentioned that even though they cancelled their number and got a new one, they mentioned the company was able to find their new number and charge it. Not true. So as of Monday, I will be free from this crap. Stupid stupid stupid....Live and learn I guess.
#218 - MARY BETH - 09/24/2010 - 21:31
I have been trying to get in touch with someone at this company, to no avail. My calls have gone unanswered. I am asking for a refund of the trial amount charged to me and do not want the $143 + charged to my account. If you do, I will have no choice but to send my complaint to the authorities the same as other disatisfied customers listed in this Customer Reviews. Please do not force me to take legal action or hire a private investigator to track you down.:-(
#219 - HAZEL - 09/28/2010 - 03:16
First of all I do not work for this company. I ordered this product about 2 weeks ago and knew exactly what i was going to be charged. You clearly have the choice of saying yes or no to buying these items. There were no suprise charges.
I have tried many products and this has by far been the best. My skin has never looked so good. It is smoother, softer, and more beautiful than ever. I am very suprised to hear anyone say it doesn't work. I have used it consistently for 2 weeks and a friend of mine asked me yesterday if i was using something different on my face. She complimented on how refreshed and healthy my skin looked. Do not let these other bad REVIEWS let you miss out on what I call the best cream on the market. The am/pm cream is silky smooth to the touch. I ABSOLUTELY LOVE THIS PRODUCT!!! when you call just follow the EASY directions. I will use hydroxatone until I can no longer get it!
#220 - Mary - 10/07/2010 - 00:08
Thanks for the heads guys just saved me money I absolutely couldn't afford to lose
#221 - Julie W - 10/10/2010 - 01:03
I'm so glad I found this site before I ordered this stuff. This sounds like the nightmare I went through with Ookisa when I got sucked into that. They did the same thing, weren't clear about the terms, charged me $150 even though I tried repeatedly to call and cancel. The phone would just ring and ring and ring. I finally got a hold of someone and still got charged $50 but was able to get out of that mess. I will NOT be ordering this. Why can't they just offer a FREE sample like the tv ad leads you to believe you will get?
#222 - Kristy - 10/10/2010 - 04:53
I called the number several times to obtain a free trial offer and each time I hung up, glad I did and that I didn't give any credit card info to them. For those who want to try the product, it is now available at Ultra Stores. I purchased it there, I will try it and see what happens. Hopefully, I will see a difference, if not then at least I haven't had to go through what everyone here has.
#223 - Sharon - 10/12/2010 - 09:51
The customer service is HORRIBLE! And like many other posts, good luck getting a refund! I will also be contacting the BBB and inquire about disputing the charge on my credit card! The customer service rep I talked to was so RUDE and UNPROFESSIONAL that I will NEVER PURCHASE ANOTHER HYDROXATONE PRODUCT IN MY LIFE!! B-E-W-A-R-E, purchase at own risk and do not expect a refund.
#224 - Debbie - 10/16/2010 - 15:15
Hydroxatone AM-PM
I purchased this product 2 for 1. (OOPS) I used it faithfully according to directions and no difference. I can honestly say that the only difference was in my bank account and pride. Ladys LOVE yourself for the way you are
#225 - Lina - 10/18/2010 - 12:33
Hydroxatone scam
This product made my skin oily and breakout!!

I called to cancell the "free trial" with in the time allotted. I was asked if I would then like to "settle the balance on the account of $217.80". I was completely shocked! How is this "risk free"???? Complete false advertisment. I aqm now out for the shipping back of the product and am worried about them charging my card due to other posts here...

If you can steer clear
#226 - jannette - 10/20/2010 - 13:31
I order this product a month ago. I called spoke to a rep the first time. I canceled my monthly shipments.

I love this product it has worked wonders on my skin. I am truly happy with the results.
After calling to cancel I found this site, read the coments. I called the company back and checked to make sure everything was right. I spoke to a rep who was very nice adn explained about some of the complaints I read. He was helpful and answered my question. I love this product adn to date have not had a problem with the company.
#227 - Gia - 10/27/2010 - 17:15
hydroxatone am-pm it's worth it...
I tried the green jar of hydroxatone about a year ago. I was happy with it but thought it can't be worth the money so I cancelled. My husband called to cancel. He never has a problem with this. Then after not having it for a month I realized that I really DID like the way it helped my appearance. I missed it and looked older. You have to think of it like make up, not moisturizer. It impoves the appearance of your skin, but once you wash it off, your skin looks the same again. The new blue jar seems to have more of a moisturizing affect than the original green, Just my impression anyway. This time, I checked ebay and amazon. Still could not find it cheaper. Call and negotiate a deal for 3 jars for price of 2 and have them thow in the wrinkle cream or toner. They will. I'm happy, I thought about cancellling but this time I will keep it. And I delayed my autoship for every 6 months since 1 jar lasts about 2 months. PS: the wrinkle filler did no good for me but I do like the toner...Good luck!
#228 - Lori B. - 10/30/2010 - 21:13
day and night cream
When I ordered the tril sample I never thought I love it after only a few weeks of using the product. Every day my skin looks healthier and smoother, the fine lines are going away spots in my face have cleared upeven my black heads are going away. This is a must have and keeper for woman of all races. The one thing I am thrilled about most is my nose was peeling really bad, I mean I was pulling of dead skin daily nothing I was using was helping. Until NOW LADIES ORDER THIS WONDERFUL PRODUCT YOU WILL BE GLAD YOU DID.
#229 - Wendy Tisdell - 10/31/2010 - 00:21
I just got my order today it is as they said 2 jars to try and a toner I opened the toner and am/pm cream and have applied them my face seeems to feel tealy smooth my daughter is applying it also to see if she wants to try it out its worth a try people plus they included a card that said I will receive a fee 30day trial of something else i feel you should at least give it a try my face feels real smooth right now
#230 - CINDY JAJUGA - 11/08/2010 - 21:47
Hydrolyze by Hydroxatone
I ordered the product for a free trial but ended up not using it. I called customer service and was immediately given an RMA (Return Merchandise Authorization) number along with the address to which the product was to be returned. I had no difficulty with customer service, and because I canceled within the trial period, there was no charge to my credit card except for the $7.95 initial shipping that I had previously agreed to pay. I see no scam here.
#231 - Richard - 11/11/2010 - 15:19
Hydroxatone stretch mark cream
I used this product and it did not work. I mailed back what I did not use before the deadline and my account was still charged. I have been given the run around every since. I was signed up for programs that I had no idea I was signed up for. My account was charged. I will contact the better business bureau.
#232 - Pissed Off - 11/15/2010 - 10:50
I got a drop of Hydroxatone in the mail to "see for myself" the difference it would make. Oh, boy, I knew at once it was a scam, a big scam, but still a low down dirty scam. I was going to get on here to warn people NOT TO ORDER THIS PRODUCT OR ANYOTHER PRODUCT OFFERED BY THIS COMPANY. Looks like I am alittle late. But if you do, like most of the people above, you are in for a lot of heartache. I know this, not because I have had anything to do with this company, but because I have dealt with many online scam artists in the past. All this "miracle" does is temporarily tighten your skin, and holds it in whatever position your face is in when you put it on! 'Try to smile and you will see the wrinkles are worse than before you put it on. And, forget wearing makeup! It will just crack off with this "miracle cream". Obviously, all these warnings are still not stopping people from being taken because of their great advertising, but keep telling people and maybe we can get this "company" and those like it to go out of business. What a horrible thing for them to do to their fellow Americans! Bottom line, to beat all, is the fact that we Americans are having to try to protect ourselves from this type thing. Looks like this type activity should be illegal and the whole bunch of them thrown in jail with only their own product for company!!!
#233 - Sherry for NORMA FOLSOM - 11/21/2010 - 13:37
I just received this product today. If you expect perfect results, you can only get that from Botox. However, if I don;t see some improvement I will reurn the product but the only thing that works s like Botox IS Botox. You need to be realistic about these things.
#234 - Grace - 11/22/2010 - 17:35
I received the teeny sample in the mail and then looked it up through Google. Thank you all for writing the above. You are saving me a lot of aggrevation. Future suggestion: check it out on-line before picking up the phone. from a librarian...
#235 - Rita - 11/27/2010 - 19:42
I received the "risk free" trail product and was surprised to find 2 full sized jars of AM/PM cream and a toner. I thought I would receive a little bit as a trail size for $2.99; but WHOA........ read the material sent with the product and poop. I called immediately to get instructions to return products need RMA/RAM number, had to force person on the phone to give the the RMA/RAM number. I sent the products back the day I received them. I only hope that I do not have the problems with billing as everyone else - I think the joke is on me.

As we were all told that we could return unused or used bottles, I removed one cream from the jar and must say that I like it very much. I do not like being tricked into buying the product. After reading all of the above, I am calling the company tomorrow to make sure they received my returned products and then cancelling/changing credit card account. Very sad......
#236 - liz - 11/28/2010 - 02:43
My product arrived nearly 2 weeks into the 30 day "FREE" trial. Both bottles were defective (no pump straw, had to scoop it out)!!! Called today & was promised I have 2 extra weeks to return. Running to the Post Office asap. With that being said, it did not work on me as was promised. I have already contacted my bank regarding this company, they will call their legal department to alert them today. I am getting the remaining HYDROLYZE back to HYDROXATONE asap. I am requesting the FREE SAMPLE of BELLAPLEX as it said to do when writing a review. I hope that works better than HYDROLYZE. And I know I won't be charged because I have the Better Business Bureau on speed-dial. I should have known it was a scam when the tried to talk you into FREE GAS cards and such. BUYER BEWARE!!!
#237 - Annie - 11/29/2010 - 16:34
I called to obtain a free sample for my wife. After giving my CC information, the recording started telling me all the conditions. After repeating "no" about ten times, thre recording said my date would be erased. I hope so. I'd rather buy at full price and see what it does. The bait they use is unehtical. I'll bet if you hand up without completing all the "no's" you get billed.

It's a bad company.
#238 - Fred - 11/29/2010 - 21:04
How can you trust a product when their sales tactics are a scam? I sent my right back when my invoice stated I was going to be charged over $200.00. I've learned my lesson, I will no longer order any of these free trial products.
#239 - Jan - 12/01/2010 - 12:17

#240 - Bonnis Smith - 12/13/2010 - 11:45
Apparently, not only do they scam people and send people used bottles, they also like to use the same shipping number to people so as to avoid extra charges on postage.

First of all, if you read a good review on here, that person is full of something. I ordered the 30 day trial, knowing full well that I had 30 days to decide whether I liked it or not. Well, hydroxytone advertises that you can't have an allergic reaction to it, but I did, and my dermatologist seems to agree. So I called the first time, and the guy was nice and gave me an RMA code, and said I needed to postmark it by December 11... so I mailed it to them on time, and they still charged me. So, I called them to ask, hey, what's up, and I got this really rude person AFTER waiting an hour on hold. So, rude guy said that they had no record of me returning it to them, whatsoever, even though USPS tracking had said it was delivered.. well, it was delivered to Urban Nutrition, AND they signed for it, which is a sister company in New Jersey, so they actually would have had a record of it, he just decided to forgo this information entirely. Jerk. He said he would "trust my word" and refund me, but it hasn't happened as of yet. I called the New Jersey postal service where it was received and found out they are cheating people and the USPS left and right. The guy new exactly what I was going to say, and what I was going through, and he gave me the number of a guy to contact who could help me out with the hydroxytone scam. yuck.

Also, I heard back from my dermatologist yesterday. Turns out, I was allergic to it because there was a bacteria growing in it. He reckons they recycle their bottles and don't clean them very well.

SO annoyed.
#241 - A. Aubrey - 12/16/2010 - 21:14
Antiwrinkle complex
The agent that finally answered the telephone, his name was Jonathan #578, called me a liar when I told him I did not receive a second jar and then hung up on me. This company runined my Christmas on top of everything else.
#242 - Sandra Barros - 12/20/2010 - 20:21
I have been using Hydroxatone for about 6 weeks. I have noticed a difference. I did cancel my membership, via email with a Read Confirmation, soon after I received it only because I didn't want to forget to do so and I figured I could call to reorder if I liked it. So far, I have not been charged any additional amounts.

When I first started using it, I was using it on my whole face and ending up breaking out. So I then used it only on my eye and lip area - it has decreased the lines and the dark circles under my eyes are somewhat improved but definitely not gone. It does burn your eyes if you get it in them.

I have been ripped off by these sort of "deals" before but don't feel like this has been the case for me this time. I also have found the products on eBay and Amazon and, based on all the bad feedback, would definitely suggest buying it that way to save the headache. I do feel like it works though...
#243 - Lisa - 12/24/2010 - 11:43
This is the third review site I have been to about this product. I heard the commercials for it over the radio and was interested in getting it.
After reading over 300 reviews on these three different sites I have decided that it an extremely bad choice to get involved with this company.

At least 80 percent of the reviews spoke negatively about the customer service and the bad business practices. When you have a multitude of people saying that the company claims to have never received the product back after they sent it back and they will be charged anyway then you can be sure lying is going on and I believe it is on behalf of the company.

So many of the reviews spoke of people who were impolite and rude. Funny that a number of them said the same names of these agents over and over. Must be because the same agents were rude to a number of people.

Dear People,
When you wish to get a product that is advertised in a paper, on the television, radio or internet there are some things you should do.

1. Always use a prepaid visa or master card with only a certain amount on it.

2. Always find reviews for the company. Check with the BBB to see what they say about them.

3. Always keep all receipts for at least a year after dealing with a company.

4. Always keep a log of your calls to them.
a. Name and ID #
b. Date
c. Time of day
d. Conversation (things they said to you).

5. Listen very carefully to what rep's say to you. Know all of the facts. Ask many questions till you understand. Make sure conversation is recorded by company. If it is in writing pay attention to fine print.

6. Know the laws in your state. In most places I know of if someone sends you something you didn't ask for it is yours and you do not have to pay for it.

7. Stop being afraid of "We will mess up your credit". It is a threat of which you do not have to pay their extortion. Get a hold of the credit bureau and make sure they understand. Report the bad business practices to the proper authorities.
#244 - Debbie - 01/01/2011 - 03:57
I love this product. Warning! Buy it through Amazon if you like it for 24.99 plus 4.99 sh.
#245 - Grace - 01/01/2011 - 20:27
Anti Wrinkle, Toner
I don't work for the company and am on my 2nd week of using the product. My skin has a tightning feeling and a lot of my wrinkles are fading. I was charged the shipping fee, received the product within 5 days. I read through all the paperwork and called a very nice rep. He assured me that I can call him personally to order the product and after the two payments were received on my credit card, as specified, I would not get any more billings. I believe him and will continue unless something happens. Free trial is exactly this. Why on earth would anyone use the whole product before returning. Sounds like someone wants something for nothing. I have had a great experience thus far. I knew what I was getting into because I read the whole literature that came with the product. He is sending a free jar on the current promotion and I will also receive a free product for giving a testamonial. Also 25% off a future order if I send back the Opinions leaders program card. Informed is forewarned. Do your homework. I love this product and will continue. Have a great day!
#246 - Theresa Pugh - 01/04/2011 - 15:10
well I just received my order. I could've sworn that the way I read the offer was that if you canceled within thirty days you were not charged and the product was free, hence the risk free trial. Well I was wrong. It says on my invoice that I will be charged in thirty days if I don't call, cancel and send the product back.

Well, I was surprised to get someone at customer service so easily. I agreed to have my card charged now for a discounted price (about 45 dollars less). He said I could still try the product for 30 days and that if I didn't like it I could still return it for a full refund.

I just put it on and I like the texture. Not too greasy. So we shall see.

I think people are PO'd because it's not free as assumed when you first read the add.

I must admit I love free stuff. I think that if this stuff doesn't work miracles, it is just too pricey.

I'll be back to let you know.

#247 - - 01/04/2011 - 18:04
got this via trial offer, and canceled, as I knew I couldn't use it before the offer would expire. evidently they didn't listen to my message, as holding on line is a joke, anyway, I wouldn't use it every day, but did see it redo some of my skin, I just got the cream tho, not eye products, I did break out, so I cut back and using the dermage cream that was part of this offer??? So far, got moisture, and checking out the rest. I have called again and canceled my order, and going thru my bank to cancel the additional charge they are trying to charge me. Be very careful with trial offers, they are good, but if you get them, make sure while ordering you have numbers to call or addresses to cancel the product if you don't want it later or within the trail period. Good luck, hope my bank don't charge me a fee to get back my 69.95.
#248 - sandra - 01/04/2011 - 18:40
called to cancell autoship and was placed on hold and referred to a support web site that was not available..price tag excessive and i didn't get a live operator after holding minutes. I was not advised of the$ 217.00 fee associated with their initial free offering..I will never try a skin care company offering again... too scary for me.
#249 - anne hoffman - 01/06/2011 - 22:04
Omg!!! I returned the creams in 2 weeks because it irritated my face and I called then up and they told me they never received anything....I'm so upset and I have no job right now!!!! I wish I read these comments before
#250 - Nancy - 01/06/2011 - 23:50
It's seems like people are reviewing the company not the product itself. It's a great product just buy it from amazon or any other retailer
#251 - Arlene - 01/08/2011 - 09:10
I am not sure whether I should buy this or not!
I am 54 and I have wrinkles around my eyes.
Does anyone know any cremes thata you are certain that WILL WORK?
#252 - Leslie - 01/14/2011 - 22:50
I ordered the eye cream for dark circles free 30 day trial. I received 3 months of the face cream instead. I called about it, the person on the phone said, send it back and we will send you the eye treatment. But, I had to pay for the shipping. I thought well I\\\'ll try the face cream for three months and pay for the 3 months. What a joke. Absolutely no change at all. Do not buy this product and get ripped off like me. Kay from wichita Ks.
#253 - KAY SHRAUNER - 01/16/2011 - 13:55
hydroxatone celtrixa
Don't buy from them! They send products even though you cancel and it comes right out of your bank account. I have been trying to settle this for two months. Either you can't get someone on the line or they tell you they will call back with answers and they don't. You are not able to talk to a manager. After speaking to representatives, now they tell me me that there is no record of me ever trying to attempt to call. This is a dishonest service.
#254 - michele maglione - 01/18/2011 - 09:17
Wow, I almost bought this product this morning, until I found these blogs, I read about 15 and heard enough, but the one that got me was #23 CONNIE, listen girl, you should invest in a very nice casket, instead of paying for a product that does not work, you will need it you keep tanning!!
#255 - Mariah - 01/19/2011 - 08:39
hydroxytone am/pm
So this is my experience - I do like the cream at first when I started using it I did get a little acne and my skin seemed dryer than when I just used lotion. I read the "fine lines" and they sent me 3 Bottles - I called to send them back because all I ask for was my free trial and they gave me a 50 percent discount and another bottle so I got 4 bottles for $150 dollars. I've seen a difference I'm not enrolled to get any more bottles. I do recommend it but not at full price. Stay on top of the details and you will not get ripped off, most people forget to send things back or call so they get screwed.
#256 - Nikki - 01/19/2011 - 18:18
#257 - - 01/22/2011 - 11:02
Hydroxatone am/pm
I really love the way may face feels after only 2 weeks of use. Can't really say wrinkles are decreasing but the moisture added to my skin does make wrinkles less noticeable. great product but too expensive
#258 - Lisa Johnson - 01/24/2011 - 11:34
As a participant in our Try It Before You Buy It Program, we’ll send you 2 jars of Celtrixa® to try risk free for 30-days (a $160 value). If you like the results and want to continue looking younger, you don’t have to do anything else. Your credit card will be billed two equal payments of $59.95, the first payment 30-days after you receive shipment and the final 30-days later.
They sent 3..and billed me before the 30 days was even up, i spoke to a rep who said i had to pay for all three..and that i was in collection for $101..they'd already charged me for 1.
I was TOLD to go to the site, here, and read the 'agreement' i called the lady back, and was told 'the tv ad and the internet dont count'. I said flat out its false advertizing!. She offered me a discount if i paid then and there, but theyve already turned it into collection, and DONT trust that she wouldn't just take my $ and run..We cancenleed like all of you, i CLOSED my bank account.
Btw its not very customer service like to tell me a person needs to know how to read the website ..IM DUMB THEN? do not ever use gives you a rash..theres 100% risk to this.
#259 - VERNIE THOMAS - 01/25/2011 - 19:39
#260 - PETER WILLIAMS - 01/26/2011 - 19:19
am/pm cream
Was suprised at the negative comment for this product. After using it for 2 or 3 months my facial skin is so much smoother and wrnkles not nearly so pronounced. I truly like it. But of course I'm only 85.
#261 - William - 01/27/2011 - 18:21
hydroxatone instant wrinkle filler
got a free sample in mail.... saved it for a special occasion..... prolly shoulda melted a candle on my face!! woulda worked better! glad i didn't spend A DIME!
#262 - T Angie Stuart - 01/27/2011 - 20:02
I sent the product back as they offered money back guarantee and they still tried twice to bill my credit card.
#263 - Linda McCallister - 01/28/2011 - 19:06
Tried it; did not like it. It makes my face feel dry and i have white patchy, crusty stuff in spots (it does wipe off). My face does feel tighter though. I will not be ordering the 'free trial' due to all I have read. As my mother always says, "Free costs too much.' and 'If it sounds too good to be true, it probably is.'
#264 - Brenda - 01/28/2011 - 19:57
Are you tellin' me none of y'all have ever heard of the "pay as you go" Wallmart visa card??? Auto charge all you want, I don't care. If it ain't there, it ain't there...Get a new one any time you want....Who's complaining now???
#265 - roy - 01/29/2011 - 10:34
Hydroxatone InstantEffect
Just now used the free sample that I received through the mail. After 90 seconds my face is uplifted, smooth & wrinkles are decreased by 75%! This is unbelievable! I want more of this product. I called the 888-530-5910 # and guy told me about another product. Then I went on line & have read reviews so now I am confused. I just want more of the Hydroxatone InstantEffect. Help please.
#266 - Patti Lipton - 02/01/2011 - 09:44
#267 - PETER WKILLKIAMS - 02/02/2011 - 11:43
this is a total scam and fraud..they fail to tell u they share your bank account infoand different companies withdrew money out of my account unauthorized and illegally.i too am turning hydroxatone in if im not returned my money they illegally gave out my bank info to other companies without my approval...i will be turning them in.
#268 - bobbie page - 02/04/2011 - 14:59
hydroxatone instant wrinkle filler
I have an atrophic scar between my eyes about the size of a pencil eraser, and no kidding, this product completely seals it up. I put a little concealer on it and no one can tell. It s AMAZING. I have hated and obsessed over this scar, and was considering a cosmetic surgery to fix it, but now there is no need. I have been in the rain all day long, and it has been about 12 hours since application. STILL LOOKS GOOD! To each their own I guess, but I wouldnt waste my time writing this if I wasn't overwhelmingly happy.
#269 - betty - 02/04/2011 - 19:27
ALL I CAN SAY IS SCAM SCAM SCAM SCAM!!!!! Free sample my ass! I got a bill for over $200 for this mess. I am sending it back and you had better not try to bill me and better refund me what you ILLEGALLY put on my credit card! PEOPLE LOOK! DO NOT FALL FOR THIS SCAM!!!!!!!!!!!!!!!!!!!! AND YES I THINK THE ATTORNEY GENERAL SHOULD KNOW ABOUT THIS ACTIVITY!
#270 - Debby - 02/06/2011 - 15:57
Well I just received my trial shipment today. I bought a $20 walmart visa card to pay for the shipping in case I dont like it. I will return it and they have no card to charge anything to. If I do like it I will call and give them my real credit card number. Cmon people......this is how everyone should be doing this
#271 - Jeana - 02/07/2011 - 17:16
I have tried this product with the free sample in the mail they sent me.. it worked great !!!! In 60seconds I saw the lines completley disappear. I Had already ordered the Lifecell which I received today. I put it on and not a thing. I was really impressed more with the hydroxatone ... lifecell is 30 free trial if I see no improvements I will send it back and order hydroxatone... Believe me I have tried every product on the market hydroxatone is the only one I saw results with !!!
#272 - - 02/09/2011 - 13:25
Hydrolyze Eye Cream

" hydroxatone wrinkle creamWe rated this wrinkle cream overall a 24/100. It does have some nice peptides in the ingredient list, but we got very little results from it.

Our Testing Results for Hydrolyze:
From the onset we had some issues pertaining to the balance and substance of the cream. The product was uncomfortable to wear and felt tight on our skin from the very start. By the time our consumers reached the two week mark we had 3 users already removed from the tests due to irritation and the development of small bumps on the forehead. That was unfortunately not the end of our disappointment.
By the end of our testing period it became obvious that not only is the use of generic peptides not effective enough to make visible results, but the concentration of those bargain basement ingredients was so low, that it would take well over a year to see any sort of results.

The visual impression of Hydrolyze: The jar is nice.. heavy and of high quality. It seemed like they tried to make a cream that was luxurious. The product, however, was a bit of a disappointment knowing that we usually love products with the right concentration of peptides. However, I think this cream relied to heavily on just having Matrixl 3000, and not including other ingredients that are of the high-end nature.

Price of Hydrolyze: Well there is an auto-ship program where you just pay for shipping and handling, but then get billed every month. We’re not going to even entertain products who do this any more, as these offers are so deceptive. Luckily, though, Hydroxatone also offers a regular old buy 2, get one free promotion, without the autoship. Priced at around $130 for all three bottles, the price is about average for a wrinkle cream in this category.
Our Recommendation of Hydrolyze:
Users of this cream are on the right track, but nowhere near the right product. Yes, peptides and other regenerative ingredients are clearly the elite of wrinkle fighters, but you must use name brand ingredients. The difference in price is nominal, but the results are of a whole separate category. For the same money you would spend on this cream, you can purchase the pinnacle of skin rejuvenation. Stay away from this cream, while the science behind the product is substantiated, the manufacturer cut corners by including low amounts of imitation products, leaving you, the consumer, hanging out to dry."
#273 - lily - 02/10/2011 - 17:21
I ordered hydrolyze thinking it would not be too expensive and now that I got it the bill is over $200. I ordered the risk free trial and I want to get my refund and send it back and cancel the future shipments also but every time I call they put me on hold and no one ever answers. Please help I don't know what to do and I really cannot afford it
#274 - Netty - 02/10/2011 - 19:41
am pm cream
been using am pm cream for 3 weeks now and i love it. dark under eye circles are not so dark , skin feels softer and wrinkles less noticeable. my daughter has also been using it and loves it!
#275 - diane mccleland - 02/11/2011 - 13:02
I love this cream, I have been using it for 3 weeks, It is quite expensive, but it is the best product I have ever used.
#276 - Beth - 02/12/2011 - 09:43
anti wrinkles
i made the order online after a tv add i received 2 jars instead of one i was a little scared after all the negative reviews i read but i tryed the cream for a week now and i love it no irritation no redness nothing the only thing i done is call the customer service to cancell the automatic shipping they answered their phone very fast they were very nice and helpfull they stopped that automatic draft and on top gave me some kind of discount for trying it and they went ahead and charged my account for both jars and next time i have just to call my self and make my order with no automatic order so not sure what happend with others that had a bad experience but i heard that when u order over the phone they have a lot of offers u just have to say no to them and should be just fine
#277 - nawal - 02/14/2011 - 13:11
gentle milky cleanser
i've never ever written about a product but this is something to talk about! i've tried other milk or cream cleanser's that just don't clean your skin at all. hydroxatone's gentle milky cleanser really cleans and you don't have traces of "war paint" even around the hairline.also it plus the toner leave a nice mat finish which i love because even this late in the game my skin is still on the oily side. thanyou for really geat quality products hydroatone!!
#278 - holly m. - 02/18/2011 - 12:08
Did not work on my African-American skin. cancelled 2 days too late per the company so had to pay $60 per tube.
A very expensive lesson.
#279 - Nicki - 02/20/2011 - 13:03
Hydroxatone AM/PM
I don't understand why so many people are bad-mouthing this wonder product! I ordered my 2 jars about a month ago and have been using it twice daily and I am really starting to see a difference. People are asking me what I am doing/eating/working out at. It is amazing. I am 62 years old and do not work for this company. I think that it is a good deal. My customer service rep is a good guy and has already given me a $40.oo discount on my original price!
Glad to hear that it will be at Sephora, but it will, of course cost more to pay for the overhead at the mall.
Keep it up, Hydorxatone!
#280 - Francie - 02/21/2011 - 15:50
sounds like claire #4 review, is likely to be an insider from the company! Nice try, but what consumer, would go that in depth, noting how it was given away to celebs>
#281 - me - 02/22/2011 - 15:26
hydroxatone am pm/ sobelabs wrinkle reducer
I have a friend in her sixties for 3 weeks she\\\'s used the hydroxatone and sobe labs wrinkle reducer WOW I CANT BELIEVE THE RESULTS just hope it works half that well for me l\'ll let you know
#282 - becky - 02/22/2011 - 17:41
Cancel this please. I do not know what this product or attempted charges of $76.97 on my cc 1240 (ending#) are. ***-***-9575
#283 - John W. Bizzak - 02/26/2011 - 12:51
SCAM, SCAM, SCAM, Please everybody out there, do not fall for this scam. They will keep your money and charge you every month after they have your credit card number. I've been charged $69.96 on 1/28/11 and 2/14/11 and just got off the phone with some guy that hung up on me that wouldn't listen to anything I said because he was so busy running his mouth. I called back and a female answered and she kept wanting my card number in order to help me out. Obviously, they already have my number or I wouldn't be calling in to begin with. They use these calls in order to charge you again for products that you don't receive and/or don't want. If this review saves one person then it's worth me writing this. Now, I've got to go to my bank and fill out all kinds of paperwork and then I go to a lawyer to put a stop to this kind of fraudulent acts. Good luck everybody.
#284 - Peggy - 03/03/2011 - 13:09
Hydroxatone instanteffect
I tried a sample and really liked it so i ordered a bottle for $78 on the internet. The web site doesn't tell you the size of the bottle and when i got it in the mail i found out why. IT'S ONLY .33 OZ! These people ought to be ashamed of themselves I am definately sending this back.
#285 - Sabrina Sailer - 03/03/2011 - 14:35
hydroxatone am/pm
Hi... i just want to say that I didnt beleive this at 1st. I even called and asked for my money back. The guy I talked to did a good job in saying give it another try, just wait another few weeks and see what you think. ok I said you talked me into it...So I did... well i can see a big difference.... and I will keep buying this product. My face looks much better. My pores are getting smaller and less visible... I dont need makeup to cover my inperfections, I can't see them anymore.You need to keep using it day and night, there will be a difference.It's well worth it to have nice skin and a healthy glow, I love it......thankyou and big hugs to HYDROXATONE
#286 - Bethany Rego - 03/10/2011 - 12:45
the Hydrolyze for under the eyes
I ordered this for my daughter, who is 44. She used it faithfully for over 2 mos and saw ABSOLUTELY NO RESULTS AT ALL!!!! I know that some of the "It works fabulous!" reviews have given names, but are they really a real person???? I have called my bank to put a stop on anymore payments for this product, and it will cost me $40. I have called the 1-800# and it is a recording now that gives this website address only! This is such a scam, and any company that will not answer complaints is NOT A COMPANY THAT YOU SHOULD DEAL WITH,,,,IT SHOULD BE PUT OUT OF BUSINESS. That must be the reason that it has different phone #'s and now only gives a recording...they know it doesn't work!!!!
Going to turn it into the Better Business Bureau here and also our state attorney general's office.
#287 - Chris Seibel - 03/12/2011 - 20:26
Wished I had seen this website prior to purchasing; I received my shipment yesterday and was shocked when I saw that I would be charged 217.80! First of allo, when I called, I specifically asked if there were hidden terms, even said I thought it was too good to be true. I was told, I would receive 1 jar and the cost would be 7.95 for shipping; after that; I would then expect auto shipments - however, had 30 days to call customer service to cancel. They don't tell you they automatically send you 3 jars - which by the way, you're charged FULL PRICE for each jar, the first one was supposed to be only the price of shipping. I immediately called and spoke to a rep, named Lawrence; I expressed my shock and said I wanted to send back immediately; he asked that I keep it, but I said "no", he then told me to keep all 3 and that I would not be charged. I wrote down his extension and a confimation # for PROOF OF THIS TRANSACTION, however, I'm not happy and don't trust them, I will call back and insist on sending it back - WITHOUT TRYING THE PRODUCT!
#288 - Carolyn - 03/15/2011 - 16:14
Hydroxatone Instant Effect
Not sold. It's supposed to take 90 seconds to work. Once applied, I waited. When I smiled, my wrinkles were more pronounced.
#289 - Kelly Swingle - 03/18/2011 - 09:23
This product really works! My age spots are fading and my skin looks younger.
#290 - Claire Milford - 03/18/2011 - 14:48
Hydroxatone AM/PM
I am a 59 year old black women, and I gave the Hydroxatone AM/PM more than a 30 day trial. At first I thought the product was improving the overall texture of my face, but after 45 days (past trial period) I noticed dry patches on my skin. The Hydroxaton AM/PM is apparently to strong for my skin texture, because my skin has never looked so wrinkled until I started using this product. I called, and received an RMA # to return the second jar, so I wouldn't be charged. I received an email stating they received my returned product, and I would not be charged. I was so hoping this product would have worked. I'm went back to using Strivecten, and already my skin texture has improved.
#291 - ophelia - 03/24/2011 - 16:20
#292 - JOAN - 03/28/2011 - 21:46
Am/PM Cream
I went through the same issues that the other customer had! Billed for product, shipped the incorrect product, rude customer service reps, doubled billed for additonal products. This is a scam and I will never ever deal with this company again. I just want my refund and my money placed back into my account! Or better business brueau for me too!
#293 - Amy - 04/05/2011 - 08:35
After ordering the "risk free trial" I am given a bill for $139.95. Within the thirty day period I cancelled this product and as of 3 months later they are still billing my account. Also they have given my name and account number to another company that is sending their product and billing my account. I have filed a claim with my Bank and have turned this over to an Attorney. Never will I try anything labeled "free trial again" and do not recommend that anyone else try this.
#294 - Joyce C. Quinn - 04/14/2011 - 12:49
#295 - CHUCK HAVRANEK - 04/18/2011 - 14:16
wrinkle reducer
I've used this product for a month now and I am already seeing an my skin looking younger and my wrinkles fading...Thank you so much!
#296 - Charlene Griggs - 05/04/2011 - 16:09
I waited to start using the product, as my face was irritated by winter weather. I received 2 jars and toner- not what you are led to believe you will get. I tried it, and it was OK, but way to pricey for me. I called to cancel any future orders and realized this was a rinky dink operation to expect you to return merchandise on a trial, but yes it is in the FINE PRINT. I paid shipping coming and going-$8+$10. Then when I disputed the unexpected $70 charges thru my CCCompany. I lost because, GET THIS, when I returned the unused jar, I did return the EMPTY jar!!!!! $70 for an EMPTY JAR!!!! Class action suit? Sign me up!
#297 - Von - 05/06/2011 - 03:15
This reviewer either works with Hydroxatone or is being paid for the review. I just tried this product and what it does to your face is to cover it with a plastic-like product, that streches and swells the skin. Your face looks puffy, shinny, like plastic.
#298 - MrsK - 05/15/2011 - 19:06
My skin looks younger. After using hydroxatone for a few weeks I was complimented on my good skin by a realitive. I told her it wasn't my good skin. It is hydroxatone!
#299 - garnette catlett - 06/03/2011 - 10:28
This product did not work, false advertisement. They do not live up to the "try it Free" for 30 days, if not happy just cancel. Not true must go through a lot of work and it's all on your own. Don't believe any thing they say. Also the product did nothing for my skin. Very unhappy, going to file a complaint with the BBB and Attorney General. Getting tired of people getting screwed.
#300 - j adamms - 06/05/2011 - 15:42
I fell for this marketing scam too. Sad to say. I actually believed I was getting a sample based on their marketing. Regardless both products I tried made false claims and once this company has your credit card they will continue to bill you monthly an outrageous fee, so I am shutting off my credit card. They even require you to proove you returned their stupid sample. BTW. If you mix elmers glue with water and put it on your crows feet you will have EXACTLY the same results as you will have with the product they call instantEffect. This is a scam. Please do not fall for it! I too will call the BBB and will contact the FDA about their false claims.
#301 - Brenda - 06/10/2011 - 11:55
DO NOT TRY THIS PRODUCT. They tell you it is a free sample. They charge you $1.99. Then you MUST return both bottles they send you or they will charge you $69.95 for each one. They will also auto ship you another package and charge you for them. In addition to this hassle, the product is WORTHLESS. It does NOT work. It is most certainly NOT worh $70 per jar. DO NOT FALL FOR THIS SCAM!!!! Again, this product does NOT work.
#302 - LUCIA - 06/22/2011 - 12:33
Hydroxatone worked great for my wife. We used it for two months before going on vacation so we ordered a little extra up front and cancelled the autobilling so we could take it with us with no worries. I read above about people complaining of the payment methods but i find it quite convenient and I know right at the time of my first order what the billing terms were. I recommend this product as it makes my wife feel (and look) younger.
#303 - - 06/29/2011 - 10:23
#304 - ELENA - 06/29/2011 - 14:36
I responded to a TV ad for a free sample, only pay $7.95 shipping. I ordered with an automatic order taker (not a real person). I spent a long time on the phone answering yes/no questions. In addition to paying $7.95 shipping I would recieve a free sample of their Inner Beauty Complex and a Free gift card worth $40.00 for joining their Beauty Advisor Program for the low price of $1.50. Okay, I'll do that for $1.50. I never recieved the Inner Beauty Complex or the $40.00 gift card. What I did recieve was a statement for $208.80, billed in three separate amounts. I ONLY wanted ONE jar to try not three jars which is what they send you. I also started recieving phone calls asking if I want various products. I called and spoke to a customer service rep and was told since I missed the 30 day deadline I could not return the other two unused, unopened jars (they don't tell you they are sending you three jars). I asked to speak to a supervisor, which I did. According to their own website, "Due to customer complaints, we decided that we shall not promote the Free Trial offer until we know more about this issue. The best way to test our products without getting into trouble is to buy from at a reduced price." I mentioned this to the supervisor and after much fussing on my part for shady marketing techniques, he agreed to return my money for the two unopened jars. offers the Under Eye treatment for $34.99. The jury is still out whether this product works. If you want to try it, buy from, spend less money and avoid the shady marketing scam of Hydroxatone.
#305 - Becky - 07/23/2011 - 12:07
Whatever you do, don't try to cancel your membership! The people that you have to talk to a so rude! I had to call twice to cancel and they treated me like crap. I have never experienced such bad customer service in my life. I had to beg the first guy to give me info. on how to return the sample. He told me I had to return all of the unused product, which contradicts the "bottom of the jar" promise they advertise. he threatened to charge me anyway if it was not packaged and returned in a very specific way. I do like he product, I just cannot afford to continue it right now.
#306 - Dawn - 08/03/2011 - 17:38
I started using Hydroxatone about two years ago. I must say, it is a miracle cream! My skin has always been good, I must say, I am in my mid-50s and have been blessed with looking younger than my age, however, I credit this cream with helping me stay this way! My skin is soft and bright. I stopped using it after my 4 jars were finished, and cancelled my shipment (and, by the way, it was very EASY to get a customer rep on line, they cancelled it without a problem!) because of monetary reasons. I have not been using the product for several months, and noticed a difference. I had one jar left, and started using it again a few days ago...voila! I feel a difference and see a difference, almost immediately! This stuff works, people! I am going to start my auto shipments again as soon as this jar is empty!
#307 - - 09/05/2011 - 08:39
Am/Pm cream
I've just read a bunch of these comments and I have to say that I have tried product after product, some cheap, some expensive and I personally love this product. I actually tried it several years ago and loved it then but when the economy took a tumble I cut back on stuff. Things are picking up again and one of the first things I did was order more product. I couldn't wait to start using it again. It may not work for everyone but I LOVE IT!!!
#308 - Kelly - 09/05/2011 - 13:13
I hate to hear so many negative reviews because my skin is absolutely gorgeous thanks to this product line. Not only is my skin more moisturized, but I can see the difference in places where I had started to notice lines (forehead). My neck and chest are also thanking me. Hey, everyone is not going to always have a great experience.
#309 - Chloe - 09/07/2011 - 02:02
After reading most of the comments, I'm glad I didn't order it from the infomercial! BUT I did just order it on QVC. $75 for 4 full size products, free shipping and in 3 payments! Can't beat that! I've heard great things about the actual product line and what it can do for your skin.
#310 - Dawn P - 09/08/2011 - 03:23
I sure don't know who the complaining people called, but these folks have never been anything but nice and helpful to me. I was on their automatic send program and called to cancel because i wasn't using the product as quickly as they were sending it. They graciously cancelled my account and were helpful and pleasant through it all. The product is wonderful. I've been using the am/pm and the hydrolyze for about 2 years and will use nothing else. When my current supply runs out, I will reorder.
#311 - Gail - 09/14/2011 - 12:23
I tried the product and IT'S BURNING MY EYES so badly!!! I don't have sensitive eyes and I put it far away from eye area but after even 4-5 hours it stays on skin and if a little move or rub my eyes which is not possible to avoid cause so much PAIN AND BURNING!
DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!
I'm not talking about how much money i've lost.
I didn't speak to the customer service yet but they shoud give money back and give the appologies to people who bought it IT'S CAUSING PAIN THE WORST PRODUCT EVER!!!!!!
#312 - Olga - 10/02/2011 - 18:23
I absolutely love the micro-dermabrasion Friends ask if I have been sleeping better,exercising more and its all due to the way my skin looks since incorporating dermabrasion into my daily regime Thanks Hydroxatone!!!!
#313 - Kim Regan - 10/11/2011 - 11:15
Product does not work !!!!!!!!!!!!!!!!!!!!!!!!!
The hydrolyze product is a rip off. It does not work and they will not return your money
#314 - Susan Manning - 10/19/2011 - 23:02
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